Author Topic: Custom report error with time range  (Read 3912 times)

msharpe

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Custom report error with time range
« on: July 21, 2009, 00:09:30 »
Hi I am currently using Loway QueueMetrics - 1.5.3 and when we run a custom report where we want to say show calls between 1600 and 1800 hrs for any date range longer than 1 day it shows the calls within times for first day and then goes to all calls for other days. Regards Mal

marcos

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Re: Custom report error with time range
« Reply #1 on: July 21, 2009, 16:23:14 »
Hi,
Thank you.

I've submitted it as bug #777 in our internal bug tracker.
It will be checked and fixed as soon as possible.

Regards,
Marco Signorini.

msharpe

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Re: Custom report error with time range
« Reply #2 on: July 21, 2009, 22:35:08 »
Many thanks
Regards
Mal

QueueMetrics

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Re: Custom report error with time range
« Reply #3 on: August 17, 2009, 10:41:15 »
You mean you want  a report for all days but just for the given time range? like 16-18 of day 1, 16-18 for day 2 and so on?

marcos

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Re: Custom report error with time range
« Reply #4 on: October 30, 2009, 10:48:01 »
Having not received any answer I suppose that the suggested interpretation is the correct one.
Actually QueueMetrics is not able to perform such type of reports.
We will plan to have it on a future release.

Thanks.
Marco Signorini.