Author Topic: Agents on Outbound call still show as available in other queues  (Read 2264 times)

barryf

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Hi,

Using dynamic agents on Asterisk 1.2.26 with QM 1.4.7

If an agent is a member of several inbound queues, as well as Outbound using queueDial.agi, when they make an outbound call they still show up both in Asterisk and QM as being available.

How can I get Asterisk to know that the agent is on a call?

Thanks.

-Barry Flanagan

QueueMetrics

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Re: Agents on Outbound call still show as available in other queues
« Reply #1 on: November 27, 2008, 18:14:05 »
In Asterisk, no doubt, because the agent is "fake"; unless you rout the call to the Agent/XXX interface.
In QM, they should be seen as "in use".

barryf

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Re: Agents on Outbound call still show as available in other queues
« Reply #2 on: November 27, 2008, 18:27:16 »

Yes, I do route to the Agent/XXX interface.

No,. they do not show up as "in use" on QM.

If I monitor the Outbound queue, they show up as in use. If, however, I am monitoring one of the other queues to which they belong, they are shown as available.

-Barry

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Re: Agents on Outbound call still show as available in other queues
« Reply #3 on: November 28, 2008, 08:59:01 »
What happens if you run a show agents in Asterisk while they're on call?