Author Topic: How to see logged off user in RT  (Read 3985 times)

binbin

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How to see logged off user in RT
« on: October 16, 2008, 03:29:47 »
Hi
I would like to see logged off agents in RT monitoring, Is this possible?
Thanks for your comments.

QueueMetrics

  • Loway
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Re: How to see logged off user in RT
« Reply #1 on: October 16, 2008, 07:40:59 »
Not at the moment. Why do you need to see them?

binbin

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Re: How to see logged off user in RT
« Reply #2 on: October 17, 2008, 19:47:02 »
Thanks for your response
My supervisors want to see how many people they have no matters if the are logged in or logged off
I was thinking on creating a new PAUSEREASON "Logged off" so they can see the agent in the RT but I don't if this can affect some feature.
Please advice
Thanks

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  • Loway
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Re: How to see logged off user in RT
« Reply #3 on: October 18, 2008, 08:55:10 »
That sounds a bit extreme. You should use a pause to track a temporary absence, but your supervisors should know who they have working with them. Or your problem is that supervision lists are dynamic and they actually don't know?

binbin

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Re: How to see logged off user in RT
« Reply #4 on: October 19, 2008, 01:33:40 »
Yes it is dynamic shifts
What would you suggest?