Author Topic: Realtime monitoring of outbound queue  (Read 2444 times)

praudada

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Realtime monitoring of outbound queue
« on: September 05, 2008, 09:47:14 »
Hi, everyone!

I want to realtime monitor of outbound queue.
and I tried everything by manual but I can't find realtime monitor icon or button.

How can i do? Help me....

QueueMetrics

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Re: Realtime monitoring of outbound queue
« Reply #1 on: September 05, 2008, 10:38:43 »
You mean "seeing the calls in the realtime page" or "listening to live calls"?

praudada

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Re: Realtime monitoring of outbound queue
« Reply #2 on: September 05, 2008, 13:53:04 »
I mean listening the outbound call.

I can see the call

QueueMetrics

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Re: Realtime monitoring of outbound queue
« Reply #3 on: September 08, 2008, 14:03:34 »
Two things come to my mind:
- does the user hold the required key? and
- Is the Agent defined in agents.conf?

Please post a few screenshots so this makes life easier.