Author Topic: Agentpage and Reports - Field Caller Empty at Queuedial  (Read 470 times)

gustavo.thothadm

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Agentpage and Reports - Field Caller Empty at Queuedial
« on: January 28, 2018, 18:57:58 »
Hello,

i'm using asterisk 1.6 with queuemetrics xxx, and the field Caller is empty for outbound calls. Does anyone knows how to fix this?
When i used old versions the field contains the number dialed. The outbound dialler are working very well, but this issue are dificulting the monitoring job.

extensions_queuemetrics:
Code: [Select]
> 0x7f6b3c019640 -- Probation passed - setting RTP source address to 10.10.10.122:58126
[2018-01-28 14:12:26] NOTICE[27503][C-00002e9f]: res_rtp_asterisk.c:4569 ast_rtp_read: Unknown RTP codec 126 received from '(null)'
       > Channel SIP/9054-000061d0 was answered
    -- Executing [28@queuemetrics:1] Answer("SIP/9054-000061d0", "") in new stack
  == Manager 'admin' logged off from 127.0.0.1
    -- Executing [28@queuemetrics:2] NoOp("SIP/9054-000061d0", " "QM: Agent Custom Dial. Dialing 004121694154 on queue 9001  made by 'Agent/9054'" ") in new stack
    -- Executing [28@queuemetrics:3] Set("SIP/9054-000061d0", "QDIALER_QUEUE=9001") in new stack
    -- Executing [28@queuemetrics:4] Set("SIP/9054-000061d0", "QDIALER_NUMBER=004121694154") in new stack
    -- Executing [28@queuemetrics:5] Set("SIP/9054-000061d0", "QDIALER_AGENT=Agent/9054") in new stack
    -- Executing [28@queuemetrics:6] Set("SIP/9054-000061d0", "QDIALER_CHANNEL=SIP/6400/004121694154") in new stack
    -- Executing [28@queuemetrics:7] Set("SIP/9054-000061d0", "QueueName=9001") in new stack
    -- Executing [28@queuemetrics:8] MixMonitor("SIP/9054-000061d0", "Q-9001-1517159541.28376.WAV,b,") in new stack
    -- Executing [28@queuemetrics:9] Goto("SIP/9054-000061d0", "qm-queuedial,s,1") in new stack
  == Begin MixMonitor Recording SIP/9054-000061d0
    -- Goto (qm-queuedial,s,1)
    -- Executing [s@qm-queuedial:1] NoOp("SIP/9054-000061d0", " "Outbound call - A:Agent/9054 N:004121694154 Q:9001 Ch:SIP/6400/004121694154" ") in new stack
    -- Executing [s@qm-queuedial:2] Set("SIP/9054-000061d0", "CDR(accountcode)=QDIALAGI") in new stack
    -- Executing [s@qm-queuedial:3] Set("SIP/9054-000061d0", "ST=1517159546") in new stack
    -- Executing [s@qm-queuedial:4] Set("SIP/9054-000061d0", "GM=QDV-Agent/9054") in new stack
    -- Executing [s@qm-queuedial:5] Set("SIP/9054-000061d0", "GLOBAL(QDV-Agent/9054)=U") in new stack
  == Setting global variable 'QDV-Agent/9054' to 'U'
    -- Executing [s@qm-queuedial:6] Set("SIP/9054-000061d0", "GLOBAL(QDV-Agent/9054ans)=0") in new stack
  == Setting global variable 'QDV-Agent/9054ans' to '0'
    -- Executing [s@qm-queuedial:7] Macro("SIP/9054-000061d0", "queuelog,1517159546,1517159541.28376,9001,Agent/9054,CALLOUTBOUND,,004121694154") in new stack
    -- Executing [s@macro-queuelog:1] Set("SIP/9054-000061d0", "ADDINFO=,004121694154,") in new stack
    -- Executing [s@macro-queuelog:2] QueueLog("SIP/9054-000061d0", "9001,1517159541.28376,Agent/9054,CALLOUTBOUND,,004121694154,") in new stack
    -- Executing [s@qm-queuedial:8] Dial("SIP/9054-000061d0", "SIP/6400/004121694154,300,gM(queuedial-answer^1517159541.28376^QDV-Agent/9054^9001^Agent/9054^1517159546)") in new stack
  == Using SIP RTP TOS bits 184
  == Using SIP RTP CoS mark 5
    -- Called SIP/6400/004121694154
       > 0x7f6b3c019640 -- Probation passed - setting RTP source address to 10.10.10.122:58126
       > 0x7f6b38003e20 -- Probation passed - setting RTP source address to 10.10.60.3:32128
    -- SIP/6400-000061d1 is making progress passing it to SIP/9054-000061d0
       > 0x7f6b38003e20 -- Probation passed - setting RTP source address to 10.10.60.3:32128
    -- SIP/6400-000061d1 answered SIP/9054-000061d0
    -- Executing [s@macro-queuedial-answer:1] NoOp("SIP/6400-000061d1", ""Macro: queuedial-answer UID:1517159541.28376 GR:QDV-Agent/9054 Q:9001 A:Agent/9054 E:1517159546"") in new stack
    -- Executing [s@macro-queuedial-answer:2] Set("SIP/6400-000061d1", "NOW=1517159550") in new stack
    -- Executing [s@macro-queuedial-answer:3] Set("SIP/6400-000061d1", "WD=4") in new stack
    -- Executing [s@macro-queuedial-answer:4] Macro("SIP/6400-000061d1", "queuelog,1517159550,1517159541.28376,9001,Agent/9054,CONNECT,4") in new stack
    -- Executing [s@macro-queuelog:1] Set("SIP/6400-000061d1", "ADDINFO=4,,") in new stack
    -- Executing [s@macro-queuelog:2] QueueLog("SIP/6400-000061d1", "9001,1517159541.28376,Agent/9054,CONNECT,4,,") in new stack
    -- Executing [s@macro-queuedial-answer:5] Set("SIP/6400-000061d1", "GLOBAL(QDV-Agent/9054)=A") in new stack
  == Setting global variable 'QDV-Agent/9054' to 'A'
    -- Executing [s@macro-queuedial-answer:6] Set("SIP/6400-000061d1", "GLOBAL(QDV-Agent/9054ans)=1517159550") in new stack
  == Setting global variable 'QDV-Agent/9054ans' to '1517159550'
    -- Executing [s@macro-queuedial-answer:7] NoOp("SIP/6400-000061d1", ""Macro queuedial-answer terminating" ") in new stack
    -- Executing [s@qm-queuedial:9] Set("SIP/9054-000061d0", "CAUSECOMPLETE=C") in new stack
    -- Auto fallthrough, channel 'SIP/9054-000061d0' status is 'ANSWER'
    -- Executing [h@qm-queuedial:1] NoOp("SIP/9054-000061d0", " "Call exiting: status A answered at: 1517159550 DS: ANSWER"  ") in new stack
    -- Executing [h@qm-queuedial:2] Goto("SIP/9054-000061d0", "case-A") in new stack
    -- Goto (qm-queuedial,h,7)
    -- Executing [h@qm-queuedial:7] Set("SIP/9054-000061d0", "COMPLETE=COMPLETECALLER") in new stack
    -- Executing [h@qm-queuedial:8] Set("SIP/9054-000061d0", "WT=4") in new stack
    -- Executing [h@qm-queuedial:9] Set("SIP/9054-000061d0", "CT=3") in new stack
    -- Executing [h@qm-queuedial:10] Macro("SIP/9054-000061d0", "queuelog,1517159553,1517159541.28376,9001,Agent/9054,COMPLETECALLER,4,3") in new stack
    -- Executing [s@macro-queuelog:1] Set("SIP/9054-000061d0", "ADDINFO=4,3,") in new stack
    -- Executing [s@macro-queuelog:2] QueueLog("SIP/9054-000061d0", "9001,1517159541.28376,Agent/9054,COMPLETECALLER,4,3,") in new stack
    -- Executing [h@qm-queuedial:11] Hangup("SIP/9054-000061d0", "") in new stack
  == Spawn extension (qm-queuedial, h, 11) exited non-zero on 'SIP/9054-000061d0'


ERROR IMG:




Thanks.

mirkox

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Re: Agentpage and Reports - Field Caller Empty at Queuedial
« Reply #1 on: January 29, 2018, 12:01:07 »
Hi Gustavo,

that's weird actually, could you send the queue_log of one test call?

Mirko