Author Topic: Replace SIP/xxxx with Agent/xxxx in Queue_Log Table  (Read 83 times)

caper800

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Replace SIP/xxxx with Agent/xxxx in Queue_Log Table
« on: December 07, 2017, 21:36:16 »
Hello,

Is there a way to have the Agent/xxxx extension written to the queue_log table instead of SIP/xxxx? We need to build some custom reports and having Agent/xxxx would make our lives much better. We currently use HOTDESKING. For example, currently when VERB=COMPLETECALLER, then AGENT will be SIP/2912. Ideally this would be Agent/7128 instead.

mirkox

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Re: Replace SIP/xxxx with Agent/xxxx in Queue_Log Table
« Reply #1 on: December 11, 2017, 11:20:48 »
Hi caper800,

no that's not possible; why would that make reportinh easier?

Mirko