Author Topic: Customizing reports with the abandoned calls parameter  (Read 384 times)

illailla

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Customizing reports with the abandoned calls parameter
« on: September 15, 2017, 10:26:37 »
Hi,
I am looking for customizing the reports to not taking into account abandoned calls that were abandoned before the first 5 seconds of a call. These 5 seconds is the time that a call takes to start ringing an agent's extension, so we do not want blame the agents for calls that they couldn't even hear. I have not found anything similar on the forum.

Thanks in advance,
Toni.
« Last Edit: September 15, 2017, 10:30:40 by illailla »

mirkox

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Re: Customizing reports with the abandoned calls parameter
« Reply #1 on: September 15, 2017, 10:40:08 »
Hi illailla,

go to the "Run custom report" page; from there you can use a lot of filters, included a minimum wait time.

Mirko

illailla

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Re: Customizing reports with the abandoned calls parameter
« Reply #2 on: September 21, 2017, 08:24:41 »
Thanks, that works. It never occurred to me.