Author Topic: Agents with multiple queues problem  (Read 170 times)

jonath_ba@hotmail.com

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Agents with multiple queues problem
« on: August 29, 2017, 22:56:04 »
I have a lot of problems with agents receiving calls from different queues once they become available, obviously the agent can only answer one of the calls. How can I fixed this?

I almost sure there is a problem in my config or perhaps a limitation of queuemetrics.

Thanks in advance




mirkox

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Re: Agents with multiple queues problem
« Reply #1 on: August 30, 2017, 08:03:19 »
Hi,
QueueMetrics can't in any way interfere with the call routing of your PBX; probably the problem is due to the setup of your queues (check the ring strategy, make sure you have ringinuse=no in all your queues).