Author Topic: Call Recordings Not Listed  (Read 67 times)

FitnessPlus

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Call Recordings Not Listed
« on: August 29, 2017, 16:43:15 »
We were long overdue for an upgrade to queuemetrics and upgraded from a 2014 version to the latest version.
After the upgrade, asterisk continues to record calls into the /var/spool/asterisk/monitor/YYYY/MM/DD folders, but the available recording files are not listed in the queuemetrics interface for those calls. What do I need to address in the configuration to insure that queuemetrics is aware of these recordings?
« Last Edit: August 29, 2017, 16:45:22 by FitnessPlus »

FitnessPlus

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Re: Call Recordings Not Listed
« Reply #1 on: August 29, 2017, 17:16:17 »
Upon further investigation. Outbound recording is functioning properly. Only the inbound queues are not properly linking to the recorded files.

mirkox

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Re: Call Recordings Not Listed
« Reply #2 on: August 30, 2017, 07:53:28 »
Hi, how did you setup default.monitored_calls and audio.server?