Author Topic: Running report for agent with two queue keys  (Read 136 times)

Aleksey Klimenko

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Running report for agent with two queue keys
« on: July 24, 2017, 08:19:31 »
Hi!

I have new installation of QueueMetrics 17.06: "Software release:   Loway QueueMetrics - 17.06.1 B: 397 - 2017.06.20-10:10"

Supervisors don't have to pick agents in field "Filtered for agent:" that have two or more queuekey in key field. Agents that have one queuekey in key field there are in a list of "Filtered for agent:" in a report page.

Previous version of QueueMetrics doesn't have that issue.

mirkox

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Re: Running report for agent with two queue keys
« Reply #1 on: July 24, 2017, 08:30:47 »
Hi Aleksey,

is this a new machine or did you updated the old one?
What was the old version?

Mirko

Aleksey Klimenko

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Re: Running report for agent with two queue keys
« Reply #2 on: July 24, 2017, 10:38:37 »
This is a new machine.

Previous version was 16.09.