Author Topic: QueueMetrics 17.06 is out with a new report "Counting calls by skills"  (Read 106 times)

Mausabot

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QueueMetrics 17.06 introduces new functionalities, bugs corrections and reports.

A new report is now available to count how many calls were received having a specified skill set required.
This lets you see how multiple skill sets interact with each other, and the SLA results.

Discover QueueMetrics 17.06 now!

Download or upgrade here https://www.queuemetrics.com/download.jsp?lid=N019