Author Topic: Free Since Column  (Read 677 times)


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Free Since Column
« on: June 13, 2017, 14:42:34 »
On version 16.10.13, on the Real Time Monitoring Page under the Agents Currently Logged in pane, we have noticed a change in the “Free Since” column display since the last upgrade. Field Information appears to be changing relative to call state. Perusing the Forum’s /Manuals for more information, the only Free Since column description I have found is: “The Free Since field will contain the length of period since the last taken call.”  Obviously, a lot of good work has been done on the Free Since column and a lot more valuable information is now being provided.
Could you please take a minute to describe the new information being displayed in the Free Since column relative to the Agent Status such as when: 
-   An Agent is on a call
-   An Agent is idle
-   When an Agent is on pause
-   An Agent makes calls from various outbound Queues.
Also is cumulative talk time information displayed in the Free Since Column related to the last Queue an Agent made a call on, or across all queues assigned to the Agent? 
Thank you in advance for your help!