Author Topic: Log agent configuration changes in queues  (Read 266 times)

Stephenv

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Log agent configuration changes in queues
« on: May 29, 2017, 05:58:55 »
Hi

We have different shifts in our call centre and it appears that one of the supervisors from day shift, is changing agents assignments to queues of the night shift.

How can I log who makes changes to the queues, changing agents  or removing them from queues ?


mirkox

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Re: Log agent configuration changes in queues
« Reply #1 on: May 29, 2017, 15:06:35 »
Hi Stephen, at the moment there's no detailed log about this but if you go into an editor, like the details of a queue, you can see which user did the last edit on that queue and the time of the edit
Mirko