Author Topic: Tracking Music-on-Hold with QueueMetrics' Uniloader  (Read 185 times)

Mausabot

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Tracking Music-on-Hold with QueueMetrics' Uniloader
« on: March 29, 2017, 16:07:46 »
Why do you need Music-on-Hold tracking?

Because this is an important proxy of the quality of your service.
Time on-hold is a symptom of issues in daily handling calls.

QueueMetrics software provides detailed metrics about time on hold using its next-generation data loader: Uniloader.
Uniloader replaced the classic qloader upload tool and includes some new features like Music on Hold tracking.

Read the full tutorial https://www.queuemetrics.com/blog/2017/03/22/TrackingMOH/?lid=U005