Author Topic: Agent in PAUSE status receive calls  (Read 348 times)

yojarmye

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Agent in PAUSE status receive calls
« on: October 28, 2016, 12:16:54 »
I happening a strange situation.
When all agents in "pause" in a campaign, the wombat should not generate outgoing calls.
However, if these agents receive a call (because they belong to other queues that have nothing to do with the Wombat), the "RING" event is changed in the "home" Wombat. Until here all right.
The problem is that when the RING is generated, the Wombat does not consider that the agent is in PAUSED and generates the outgoing call.
That is, when the RING event is generated, it is as if he were in "iddle" but is not correct.

Anyone have any idea that might be happening?

Thank you!!

mirkox

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Re: Agent in PAUSE status receive calls
« Reply #1 on: October 31, 2016, 17:45:15 »
Hi, looks like a problem with Asterisk,
try logging out the agent from unneeded queues.

Mirko

yojarmye

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Re: Agent in PAUSE status receive calls
« Reply #2 on: November 02, 2016, 13:20:10 »
I not clear that is a problem of Asterisk.
Even that agent logging out from all queue's (except where the queue where this "Paused"), any calls to the physical extent (from other extension), also makes the wombat send the call to the outside.