Author Topic: Agent Page does not refresh loggin / loggout status (need to press f5 to refresh  (Read 708 times)

David

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Hi,

We are running into a issue. We have a fresh install of Quemetrics 15.10 with Asterisk 13. When we login as an agent. We select "Agent Logon". we see the 6 queues in the "Queue Logged In" with a icon in circle. If we wait like 30 seconds, the queue will go back to "Available Queue" like if we were not logged in.

But, if we it refresh, we see that we are logged in.

I can confirm on the Asterisk side it's working as expected. It's really only a "refresh problem" We are using qloaderd and it's working as expected.

Thx !

mirkox

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Hi there,

probably you setup QueueMetrics to read directly from the queue_log file; that's good only for debug purposes.

You need qloader and read from database instead, give a look here: https://github.com/Loway/QueueMetricsHowTos/blob/master/QueueMetricsInstall.md

Mirko

David

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Hi,

I'm already using qloaderd

David

mirkox

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Ok but is QueueMetrics set to read from DB?