Author Topic: Paused agents disapper from realtime agent's page.  (Read 753 times)

jeanvetorello

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Paused agents disapper from realtime agent's page.
« on: March 08, 2016, 21:43:06 »
hello everybody,

i Want to know if, one agent can be paused for more than 8 hours, keeping fixed on the realtime agent`s page  for ever. Is it possible? Unfortunately i have a customer request, to keep an agent paused in the realtime agent`s page, for more than one day. I already using the sliding window, to do not flush realtime page, it is working well, but paused agents, are disappearing
 
Best Regards,

Jean

mirkox

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Re: Paused agents disapper from realtime agent's page.
« Reply #1 on: March 17, 2016, 09:39:46 »
Hello Jean,

are all of your agents using always the same extensions?

Mirko

jeanvetorello

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Re: Paused agents disapper from realtime agent's page.
« Reply #2 on: March 22, 2016, 16:25:20 »
hello ,

almost all agents, using the same extensions.


Jean

mirkox

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Re: Paused agents disapper from realtime agent's page.
« Reply #3 on: March 23, 2016, 11:47:01 »
Hi Jean,

to disable the hotdesking you need to set default.hotdesking=0 in the QueueMetrics configuration.
After that you can set a fixed extension for each agent in the agent configuration ("Edit agents" page, pencil icon) in the "Current terminal" field