Author Topic: Stins Transfered calls  (Read 655 times)

emel_punk

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Stins Transfered calls
« on: February 22, 2016, 02:01:28 »
EHLO  Everyone

A few days ago I noticed  that some calls were transferred to extensions and  QM doesn't show the wav file.

I wonder how can I do to show them on QM?. I know stins calls but it only work for transfered calls to others queue.


mirkox

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Re: Stins Transfered calls
« Reply #1 on: February 24, 2016, 11:36:23 »
Hi,

QueueMetrics simply looks for files that have the asterisk call id in the filename, you should check that the file is saved with the original call id.