Author Topic: Display caller id in IVR tracking  (Read 818 times)

Stephenv

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Display caller id in IVR tracking
« on: November 24, 2015, 08:32:56 »
Hi

I have IVR tracking working, but noticed when viewing the report that the Caller and DNIS fields are empty. I was expecting to see some info there since I pass it onto the queue log.
Here is one call from the queue log:
Code: [Select]
1448349904|1448349904.2248366|NONE|NONE|IVRSTART|0111231234|0200
1448349937|1448349904.2248366|NONE|NONE|INFO|IVRAPPEND|4|my-ivr-2015
1448349937|1448349904.2248366|4000|NONE|ENTERQUEUE||0111231234|3
1448349941|1448349904.2248366|4000|Agent/4124|CONNECT|4|1448349937.2248396|3

As you can see, I do pass the caller id and DDI at IVRSTART.
What else should I do to have it display that info in QM?

« Last Edit: November 24, 2015, 08:38:53 by Stephenv »

Stephenv

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Re: Display caller id in IVR tracking
« Reply #1 on: January 04, 2016, 13:49:24 »
So no response...  :(