Author Topic: Campaign report  (Read 582 times)

naocha

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Campaign report
« on: November 17, 2015, 08:15:27 »
Hello

Everything is working fine except Campaign report. When I choose correct start date and end date it does not look up any Campaign reports. It has records only for 15.11.09.   What could be the problem?


Thanks!

QueueMetrics

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Re: Campaign report
« Reply #1 on: November 17, 2015, 11:25:59 »
The campaign report uses the start date for the specific run, no matter when the calls were done.

naocha

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Re: Campaign report
« Reply #2 on: November 17, 2015, 14:33:25 »
Calls were placed every day from 2015-11-01 to 2015-11-17.   If I choose start date 2015-11-09 it will find run, but if I choose the start date 2015-11-10 it will not find any runs, bat in the database calls are placed..


QueueMetrics

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Re: Campaign report
« Reply #3 on: November 23, 2015, 12:16:00 »
This si because it depends on when the run was started, not when calls were placed. You can use QueueMetrics to get more in-depth analysis.