Author Topic: Agent blue pause  (Read 964 times)

siva.ssk7

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Agent blue pause
« on: August 08, 2015, 17:34:36 »
Team, Agent are putting their extensions as busy by keeping their dialpads in in busy mode, due to that calls are waiting to their agents and not landing is there anything to track.

mirkox

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Re: Agent blue pause
« Reply #1 on: August 10, 2015, 17:29:53 »
Hi,
the possible solutions are two:

- try to disable that button from the phone's admin panel
- change ring strategy for your queue (usually leastrecent is not a good choice if hte agents use that button),

Regards
Mirko

siva.ssk7

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Re: Agent blue pause
« Reply #2 on: August 15, 2015, 13:23:14 »
There is no option to disable that because its hard phone (Dialpad with Headset) also i tried with softphone 3cx that also DND option is there can you please suggest what strategy and better soft phone for using this.

siva.ssk7

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Re: Agent blue pause
« Reply #3 on: September 23, 2015, 14:59:55 »
please reply for this thread

QueueMetrics

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Re: Agent blue pause
« Reply #4 on: December 05, 2015, 08:43:01 »
We cannot do much about this as Asterisk is likely not aware of anything; so it will still try to route calls to them. The need to use Asterisk pauses to go to pause.