Author Topic: Detailed answered call  (Read 1093 times)

siva.ssk7

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Detailed answered call
« on: July 07, 2015, 08:16:47 »
Dear Team,

    I have used  QueueMetrics - V12.1.2  earlier and i have upgraded it to QueueMetrics - V13.04.2 after that answered detail reports are showing in page wise, is it possible to modify the report to show it in a single page itself.
Because if the customer called me multiple times we cant able to search all the pages.

mirkox

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Re: Detailed answered call
« Reply #1 on: July 07, 2015, 08:36:30 »
Hello siva.ssk7,

to do that you should go to "Edit reports" and replace the data block OD03 with OD01 (on paged version).
Is the same with the unanswered calls; replace UD02 with UD01.

Kind Regards
Mirko