Author Topic: Extension - Agent Association  (Read 1073 times)

Yiannosm

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Extension - Agent Association
« on: June 24, 2015, 12:21:27 »
Dear All,

I am having trouble associating the Agent with the extension in mysql queue_log as in the Agent field it shows the extension and not the Agent name.  Is there a way to associate these two?

Alternatively in other posts i see that in queue_log int he agent field it shows the agent user name, is there a way to correct this?

Thanks

P001   1435144824   1435144795.170310   652   SIP/537   CONNECT   2   1435144822.170317   2         1   
P001   1435144822   1435144795.170310   652   NONE   ENTERQUEUE      999247146            1   
P001   1435144816   1435144649.170273   652   SIP/492   COMPLETECALLER   4   133   1         1   

mirkox

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Re: Extension - Agent Association
« Reply #1 on: June 25, 2015, 14:17:05 »
Hello Yiannosm,

that depends on how you log in, are you using QueueMetrics to do that? Which version are you running?

The idea is that the agents logs in using the QueueMetrics Agent's page, from there they can log into the queues telling QM which extension they have in that moment (for example if they have SIP/537, they should insert 537). QueueMetrics will write an additional log in queue_log (HOTDESK). That will made the hotdesking possible.

Kind Regards
Mirko