Author Topic: Pauses in Queuemetrics  (Read 797 times)

acrisuser

  • Newbie
  • *
  • Posts: 5
  • Karma: 0
    • View Profile
    • Email
Pauses in Queuemetrics
« on: May 28, 2015, 11:41:57 »
Hi,
One agent can select diferent kind of Pauses (to lunch, to do BackOffice tasks,etc). There are pause that do not permit incoming calls but avoid to do outgoing calls with the QM?
We need have reports of that calls.


Thanks in advance.