Author Topic: Pause timing  (Read 1085 times)

siva.ssk7

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Pause timing
« on: March 13, 2015, 09:00:03 »
I need to reduce the default pause timing, for example default Lunch break timing is 30 minutes i need to edit that is there any way

mirkox

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Re: Pause timing
« Reply #1 on: March 13, 2015, 09:58:29 »
Hello siva.ssk7,

I'm not sure I understand; QueueMetrics doesn't have control on the pause duration, what happens exactly?


siva.ssk7

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Re: Pause timing
« Reply #2 on: March 13, 2015, 10:18:12 »
I need to modify the timing its predefined as Half-an-hour for Lunch break i need to reduce it as 20 minutes.

siva.ssk7

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Re: Pause timing
« Reply #3 on: March 13, 2015, 10:21:50 »
Or is it possible to restrict a agent to put break for 30 minutes/per day