Author Topic: RealtimeDO.RTRiassunto Not returning Num Agents and Ready Agents in 14.06.2  (Read 3806 times)

barryf

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Almost up to date now.

However, one more change I see - it appears that for Outbound queues, it shows the number of agents in the "all selected" but not in the queue itself.



Is this the correct behaviour?

Thanks

-Barry



mirkox

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Hi barryf,

are the agents members of that queue?

barryf

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Hi barryf,

are the agents members of that queue?

Yes. As you can see from the screenshot, I am querying only one queue, and QM is returning N.agents = 2 and Ready Agents = 2 for "All selected" and none for the only queue I actually queried.

Therefore QM knows that there are 2 ready agents in the queue, but is only returning them for all selected and not the actual queue itself.

mirkox

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Actually that could be a bug, I'll have someone from developer team verify this asap.  (it is marked as Bug #2487).

Mirko