Author Topic: QueueMetrics 14.06 released today  (Read 2043 times)

QueueMetrics

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QueueMetrics 14.06 released today
« on: June 18, 2014, 09:24:20 »
QueueMetrics version 14.06 is now available for download.

Release 14.06 offers significant improvements to the QueueMetrics package. They are centered around QueueMetrics Icon, the new innovative Agent Page.

The major changes implemented are:

- A complete QueueMetrics layout restyle.
- The new Icon Agent Page.
- The integrated WebRTC Softphone.
- The new JSON APIs for configuration and reporting.
- A new, easier to use IVR tracking mode.

We completely restyled QueueMetrics to match your demand for a fresher interface. The layout is now very clean and modern so that you can easily find what you need. A complete overhaul of the visual elements brings sharper windows corners, subtler drop shadows, more solid colors and a stylish font.

The new look-and-feel greatly improves usability, facilitates learning and makes using QueueMetrics daily a pleaser experience. In this perspective QueueMetrics has now a new Agent Page named "Icon". Icon is designed in order to provide you with the best usability combined with an innovative and minimalistic design that focuses all interactions with only one icon on a completely clean panel layout.

Following the generalized trend towards WebRTC, an innovative embedded soft-phone was integrated in Icon. It allows agents to receive and originate calls without an external SIP phone. This way you can provision new agents with only a modern browser and a pair of earphones - nothing to install on their workstations.

QueueMetrics now also benefits from a new JSON API that wraps and extends the old XML-RPC API. This is now the primary access API for QueueMetrics. From the JSON API you can access and modify all the QueueMetrics configuration.

Discover all the changes in the What's new in QueueMetrics 14.06 - http://manuals.loway.ch/QM_WhatsNew-chunked/ch09.html - section of our website.