Author Topic: New Icon agent page - sneak peek  (Read 1642 times)


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New Icon agent page - sneak peek
« on: May 30, 2014, 15:38:41 »
We are glad to show you a preview trailer of QueueMetrics Icon - the all-new QueueMetrics Agent Page:

 Icon was designed in order to provide call center users and professionals with the best usability combined with an innovative and minimalistic design.
 Using Icon, agents can operate all the call-center functions with only one control icon.

We put several new exciting features in it.

First, we embedded controls on the page into draggable and resizable panels for each activity. This ensures that only the options actually in use are shown on the page, so that the work environment remains uncluttered and efficent.

Following the generalized trend towards WebRTC, we integrated an innovative embedded soft-phone in order to allow agents to receive and originate calls without an external SIP phone. So you can provision new agents with only a modern browser and a pair of earphones - nothing to install on their workstations.

 The page is built to easily embed your web-based CRM system and your intranet applications, and to switch quickly between different work contexts (queues, calls, CRM, and so on) using keyboard shortcuts to control all the panels.

Below a summary of major new features:
 - A workspace with draggable and resizable windows for each main activity.
 - Integrated WebRTC soft-phone.
 - Total integration with an external CRM and custom web pages.
 - Easier, intuitive queue login/logout and pause/unpause procedure.
 - Customizable agent display layout with sessions persistence.
 - Keyboard shortcuts for all the panels.

 We are looking forward to receive your feedbacks.

Icon will be officially released in June 2014, and will be freely included in QueueMetrics.
Do not hesitate to contact us if you want to test-drive QueueMetrics Icon in its current version - and don't forget to send us your feedback.