Author Topic: limit selection list for outbound queues in agent panel  (Read 1457 times)

sbingram

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limit selection list for outbound queues in agent panel
« on: April 01, 2014, 19:01:32 »
When making an outbound call via the agent panel, all outbound queues are listed regardless whether the agent is assigned to those queues or not. Is there a way to limit the list to only those outbound queues that the agent is assigned to?

mirkox

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Re: limit selection list for outbound queues in agent panel
« Reply #1 on: April 02, 2014, 08:34:04 »
Hello,

you can assign a custom security key to each queue.
The queue will be visible only to the agents that have that key in their security keys.

Kind Regards
Mirko

Kasawayakyo

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Re: limit selection list for outbound queues in agent panel
« Reply #2 on: June 29, 2015, 09:08:51 »

You can take out an object or purpose of use