Author Topic: Transferred call via Outbound Dialplan  (Read 2223 times)

gopal2k

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Transferred call via Outbound Dialplan
« on: November 19, 2013, 13:43:17 »
Am using Queuemetrics mainly for Inbound and @some times there might be a situation where Inbound calls will get transferred to Internal TL's and to external Toll Free numbers, the external Toll free number am handling as like below,

exten => _1.,1,Set(MONITOR_FILENAME=${CDR(accountcode)}-${STRFTIME(${EPOCH},,%Y-%m-%d_%H-%M-%S)}-${EXTEN}-OUT)
exten => _1.,n,MixMonitor(OUT/${STRFTIME(${EPOCH},,%Y-%m)}/${STRFTIME(${EPOCH},,%d)}/${MONITOR_FILENAME}.wav,b)
exten => _1.,n,Set(QDIALER_QUEUE=q-Outbound)
exten => _1.,n,Set(QDIALER_NUMBER=${EXTEN})
exten => _1.,n,Set(QDIALER_AGENT=SIP/${CDR(accountcode)})
exten => _1.,n,Set(QDIALER_CHANNEL=${USIAX}/9999${QDIALER_NUMBER})
exten => _1.,n,Set(QueueName=${QDIALER_QUEUE})
exten => _1.,n,Set(CALLERID(number)=5107711717)
exten => _1.,n,Goto(qm-queuedial,${EXTEN},1)
exten => _1.,n,Hangup()

Am facing a issue like, after external call transfer for some calls the disconnection is not happening immediately till the call completes, according to agent point of view he transferred and started to take other inbound calls, but in QM Agent screen we see the transferred call is still going on in the background.

For some transferred call its fine, I can see the calls are terminated after transfer.

Any comments would be much appreciated.

Thanks.

QueueMetrics

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Re: Transferred call via Outbound Dialplan
« Reply #1 on: November 20, 2013, 18:03:12 »
How do you do the transfer? the button on the phone?

gopal2k

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Re: Transferred call via Outbound Dialplan
« Reply #2 on: November 21, 2013, 12:40:43 »
Yes button on the hardphone.

QueueMetrics

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Re: Transferred call via Outbound Dialplan
« Reply #3 on: November 22, 2013, 10:24:40 »
This is along-standing issue with Asterisk. Looks like it will be fixed in Asterisk 12, but so far the only way to have a transfer safely tracked is following the procedure at http://queuemetrics.com/faq.jsp#faq-053-transfers

Alexcisxo

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Re: Transferred call via Outbound Dialplan
« Reply #4 on: April 22, 2016, 04:34:54 »
And also to find out that you have to learn to share.