Author Topic: Calls from QM are choppy  (Read 1540 times)

Slamis

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Calls from QM are choppy
« on: November 08, 2013, 15:31:56 »
Hi All.

I have a strange issue.
I have QM (Latest ver.) on Freepbx/Asterisk 1.8

I use the extensions_queuemetrics.conf file that has my trunk settings changed.

I notice that when I use the "Dial button" to dial out as an agent, the call quality is really bad (Metallic, choppy etc.)

When I dial directly from the phone... crystal clear  :-\
Both calls uses the same outgoing trunk...

Any Ideas?

Thanks,
Slamis

Slamis

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Re: Calls from QM are choppy
« Reply #1 on: November 10, 2013, 12:05:38 »
Looks like it was a codec issue.

It will be tested...

Ill update :)

QueueMetrics

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Re: Calls from QM are choppy
« Reply #2 on: November 11, 2013, 08:30:39 »
QM has no control on the call handling - it just asks Asterisk to process it.