Author Topic: One SIP extension for many Agents  (Read 1858 times)

gopal2k

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One SIP extension for many Agents
« on: July 19, 2013, 20:54:06 »
Hi,

I have a outbound queue, can I make use of one SIP extension to be used for two or three agents, since we do have a shift and in one shift will login to QM with his own ID and the extension is mapped to the current agent and the agent logging in another shift...

Basically one SIP extension to many agents (1 to many)...

Will this be possible?

Regards,

QueueMetrics

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gopal2k

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Re: One SIP extension for many Agents
« Reply #2 on: July 22, 2013, 17:49:06 »
Thanks for the comments,

And what about reports, will I get reports based on different agents?


QueueMetrics

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Re: One SIP extension for many Agents
« Reply #3 on: July 23, 2013, 09:22:52 »
Yes by using hotdesking you will track people, not phones. That's why you use it.