Author Topic: Integration tutorial with SugarCRM and VTiger  (Read 3700 times)

QueueMetrics

  • Moderator
  • Hero Member
  • *****
  • Posts: 2993
  • Karma: 39
    • View Profile
    • QueueMetrics
Integration tutorial with SugarCRM and VTiger
« on: May 08, 2013, 10:44:29 »
We have been working on a tutorial on how to integrate the QM Live agent page with the most commonly used CRM software packages - SugarCRM and VTiger.

The tutorials are available here: http://www.queuemetrics.com/manuals/QM_AdvancedConfig-chunked/ar01s19.html and the source code can be found on https://github.com/Loway/OpenQueueMetricsAddOns

We look forward to your comments and suggestions - are there other popular CRM packages you'd like to see integrated? do you have experience you want to share about integrating with other packages?

RabihBou

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
    • View Profile
Re: Integration tutorial with SugarCRM and VTiger
« Reply #1 on: September 16, 2013, 21:42:44 »
Hi,

I was trying to do the integration with Vtiger and i bumped with the following error:

Fatal error: Class 'HTTP_Client' not found in /var/www/html/QueueMetrics_VTigerCRM.php on line 47

I succesfully installed HTTP_Client through pearl install HTTP_Client and still have the same issue. I'm using Centos 6 with:

PHP 5.3.3 (cli) (built: Jul 12 2013 20:35:47)
Zend Engine v2.3.0, Copyright (c) 1998-2010 Zend Technologies

Is there anything that i'm missing?

Sincerely,
Rabih Bou Orm

QueueMetrics

  • Moderator
  • Hero Member
  • *****
  • Posts: 2993
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Integration tutorial with SugarCRM and VTiger
« Reply #2 on: September 17, 2013, 17:49:23 »
As you can see you need to have:

Code: [Select]
require_once "HTTP/Client.php";
Most likely it has to be installed separately in your environment (I'm not a PHP expert).

wise6sam

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
    • View Profile
    • Email
Re: Integration tutorial with SugarCRM and VTiger
« Reply #3 on: November 10, 2014, 12:30:15 »
Hi,

I am trying QueueMetrics and would like to integrate it with SugarCRM.
I followed your tutorial but QM always shows blank page when call is answered!

Could you please assist?

Many thanks,