Author Topic: Outbound calls  (Read 2707 times)

pat2man

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Outbound calls
« on: November 28, 2007, 20:00:42 »
I have an issue where QueueMetrics doesnt seem to detect when an outbound call ends. Agents can still receive calls, make other calls, etc. but in the live monitoring panel it will show a call as still active long after the call has ended. In the reports the calls have much longer call times than they actually are. The Asterisk CDR logs show the accurate call length. Any ideas?

QueueMetrics

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Re: Outbound calls
« Reply #1 on: December 01, 2007, 09:13:04 »
Are you using queueDial.agi to place calls?