Author Topic: QueueMetrics stopped importing call data  (Read 2266 times)

jhfitness

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QueueMetrics stopped importing call data
« on: July 13, 2012, 20:49:20 »
QM has been running great for awhile now with little maintenance, looks like we are on 12.5.1 right now. Today employees noticed there was no call data for yesterday or today. I looked and the last heartbeat was from a couple days ago... looks like the server may have barfed then. Anyway, the queue_log was still updating properly but qloaderd.log was not. I manually imported the data from the last couple days into QM with qloader.pl, but where do I need to look to get it going again? Already tried "service queuemetrics restart".

jhfitness

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Re: QueueMetrics stopped importing call data
« Reply #1 on: July 16, 2012, 14:56:48 »
Well nevermind, seems like it kicked back on when the weekly log rotation kicked in. We've been having some other issues with this server and I don't have time to dig into it right now to figure out if it's related to QM or something else... but maybe that can be a clue if anyone else has a similar experience.

QueueMetrics

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Re: QueueMetrics stopped importing call data
« Reply #2 on: July 17, 2012, 10:43:28 »
In theory the qloaderd should have detected the file rotation, if you use the latest versions.