Author Topic: queuemtrics is capturing ring time as duration  (Read 1964 times)

Onaleirene

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queuemtrics is capturing ring time as duration
« on: June 24, 2012, 11:25:03 »
Hi

Please help. Qqueuemtrics is capturing ring time of outbound calls as duration. i have set up an extension that is being used to transfer calls to an external number. Every time the agent dial this extension queue metrics records the ring time as duration. This is messing up report stats.

Thank you.

QueueMetrics

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Re: queuemtrics is capturing ring time as duration
« Reply #1 on: June 26, 2012, 11:30:19 »
Do you mean the ring time when transferring? that is not tracked by Asterisk so QM has no way of seeing it.