Author Topic: Call unanswered is still in QM after disconnecting  (Read 2230 times)

Richarddb

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Call unanswered is still in QM after disconnecting
« on: October 04, 2011, 12:22:58 »
Hi all,

We have the following issue:

In the morning there was a phonecall and was directly ended. Since that time the call is still 'unanswered yet' in Queuemetrics (more then 5 hours now).  How can we end this call in Queuemetrics? I don't see an option in the detail screen for this call. It's in the unanswered detail page.

Thanks in advance.

QueueMetrics

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Re: Call unanswered is still in QM after disconnecting
« Reply #1 on: October 06, 2011, 11:41:33 »
Sometimes Asterisk does not log call closure, so QM has a way to "force" the cal closure. See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s23.html#Closing_ongoing_calls