Author Topic: Realtime Report Panel does not show all options  (Read 41 times)

mswan

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Realtime Report Panel does not show all options
« on: November 06, 2017, 23:15:09 »
I have a user who has the same permissions as many others, but when they choose realtime, the reports panel on the left hand side only displays the recap option and nothing else.   Everyone else with this permission level also sees options for calls; agents; by queue view; by tag view; agents & outcome....   but this one individuals.  All the information for the user is valid, and they do have agents reporting to them so them should be able to view information other then just the recap. 


mirkox

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Re: Realtime Report Panel does not show all options
« Reply #1 on: November 07, 2017, 08:50:02 »
Hi mswan,

is this user also part of the same user class?

mswan

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Re: Realtime Report Panel does not show all options
« Reply #2 on: November 07, 2017, 18:55:01 »
yes they have the same userclass as the other that can see the options.

mirkox

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Re: Realtime Report Panel does not show all options
« Reply #3 on: November 08, 2017, 09:11:52 »
That's weird, what happens if you clone another user that works fine?

mswan

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Re: Realtime Report Panel does not show all options
« Reply #4 on: November 08, 2017, 18:30:49 »
All other users are not having an issue.  (same user class; same permissions).   do you to delete this person and set them up again?

mirkox

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Re: Realtime Report Panel does not show all options
« Reply #5 on: November 09, 2017, 08:56:14 »
Yes, or if you want write to our support email if you want to share with us screenshot, or maybe even the content of the arch_users table in the database. You can find the email in our website (top-right)