Recent Posts

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91
Running QueueMetrics / Re: Call Recordings Not Listed
« Last post by mirkox on August 30, 2017, 07:53:28 »
Hi, how did you setup default.monitored_calls and audio.server?
92
QueueMetrics installation / Agents with multiple queues problem
« Last post by jonath_ba@hotmail.com on August 29, 2017, 22:56:04 »
I have a lot of problems with agents receiving calls from different queues once they become available, obviously the agent can only answer one of the calls. How can I fixed this?

I almost sure there is a problem in my config or perhaps a limitation of queuemetrics.

Thanks in advance



93
Running QueueMetrics / Re: Call Recordings Not Listed
« Last post by FitnessPlus on August 29, 2017, 17:16:17 »
Upon further investigation. Outbound recording is functioning properly. Only the inbound queues are not properly linking to the recorded files.
94
Running QueueMetrics / Call Recordings Not Listed
« Last post by FitnessPlus on August 29, 2017, 16:43:15 »
We were long overdue for an upgrade to queuemetrics and upgraded from a 2014 version to the latest version.
After the upgrade, asterisk continues to record calls into the /var/spool/asterisk/monitor/YYYY/MM/DD folders, but the available recording files are not listed in the queuemetrics interface for those calls. What do I need to address in the configuration to insure that queuemetrics is aware of these recordings?
95
Improving QueueMetrics / Re: Suggestion for new wallboard feature
« Last post by mirkox on August 28, 2017, 09:08:54 »
Hi,thanks for your suggestion, we plan about adding this new feature in the next release.

Kind Regards
Mirko
96
Improving QueueMetrics / Suggestion for new wallboard feature
« Last post by mrothrock on August 25, 2017, 20:05:49 »
I really enjoy the new wallboard feature.  One suggestion I would ask for is to make the Circular panels able to filter by the individual queues that compose a queue group.  An example would be if you had a General CS and Tech support queue and you monitor them together with a queue group named CS Queues.  When I pull up CS Queues in a wallboard instead of seeing the number of waiting calls as a total across the entire CS Queues group I wish I could instead add two Circular panels, one monitoring General CS and the other Tech support so I can see their waiting calls individually.

Thanks
97
General Asterisk configuration / Agent Device State not updating properly
« Last post by gopal2k on August 11, 2017, 02:05:04 »
Hi Team,

We are using Asterisk 11.2.x and Queuemetrics 12.10. Around 20 to 25 agents on call, all of sudden we are experiencing an issue where the agents device status is not changing in Asterisk, and when we check in the queuemetrics dashboard the call is hitting the same agent who is already on call. We did restarted qloaderd too, but still we face the same issue, And the hardware what we have for Asterisk is octa core with 16 GB RAM and for Queuemetrics same type of server. Can you lighten up here...what else to check.

Thanks.
98
Running QueueMetrics / Re: Wallboard Answeard% with join Multi Stint calls
« Last post by mirkox on August 07, 2017, 13:46:49 »
Hi theeu,

that's a known bug, we will fix it with the next release of QueueMetrics

Kind Regards
Mirko
99
Running QueueMetrics / Wallboard Answeard% with join Multi Stint calls
« Last post by theeu on August 07, 2017, 10:42:57 »
Greetings

I noticed that wallboard answered calls has multi-stins set to NO, and there is a huge difference if you have multiple queues.

Where can i set the wallboard to have join multi stint calls ?
100
Running QueueMetrics / Re: Editing Wallboard.
« Last post by riccor on August 02, 2017, 12:09:07 »
Hi,

Thanks, working perfectly now.

RR
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