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91
Running QueueMetrics / Re: Customizing reports with the abandoned calls parameter
« Last post by illailla on September 21, 2017, 08:24:41 »
Thanks, that works. It never occurred to me.
92
The last post has been closed. So I'm opening this new "Resolved" post to help any others having this same problem and for our use down the road if needed.

So here is the rest of the story.

First,,,, here is our last post on this subject before it was closed:

************************************************************************************

Re: Cluster, agent logon page problem. Remote Asterisk 1.8, shown as SIP not Local
Reply #16 on: July 18, 2017, 08:17:53
We added this bug to our bug tracking system and our developers will solve it accordingly to their schedule.
Thanks for your understanding.

************************************************************************************

Here is the Resolution to Resolve this issue:

After two months of going back and forth on this we found that the clock in the Cluster and the Remote Asterisk Server where 2.5 minutes off from each other.

WOW........ once we changed the clocks to be the same, then adding NTP on the Cluster everything was working.

The problem we had and that is now revolved, was when using Cluster, Web page, Remote Agent screen wouldn't update as it should. Unless you updated your WEB page then it would show/update correctly.

What a happy day when we saw the Agent web page update on it's own. Now the screen updates as it should......

It's amazing how something so easy/simple can be over looked while using, exercising your best intentions and judgement for a repair of a problem.

I didn't follow my own advice that's given often "DUMB IT DOWN"........... Often if we are like Plankton at the top of the sea and not on the bottom with the sea cucumbers you will find the issue/problem much sooner. Don't dive so deep as we technical people like to do. Thinking we have a real problem here and are going to save the world using our smartness. Most often the easiest and quickest way to resolve an issue/problem is to dumb it down.

Hats off to everyone involved for there efforts, Loway, users and our staff.

What a great product, work and staff members that comes out of Loway.

/rk

93
QueueMetrics news / QueueMetrics Tutorial Parking Calls out now!
« Last post by Mausabot on September 20, 2017, 14:14:04 »
In this new QueueMetrics tutorial you will learn how to track calls, without relying only on a classic queue structure. This is especially useful when calls are routed to specific people or groups during defined events.
 
Discover how to use the parking lot tracking feature of QueueMetrics' Uniloader, that can be used to track parked calls "as if" they were normal calls handled on a queue.

Read it now at QueueMetrics official blog: https://www.queuemetrics.com/blog/2017/09/20/parking-calls/?lid=U043
94
Running QueueMetrics / Re: Add, remove agents from queues as admin
« Last post by mirkox on September 20, 2017, 08:03:50 »
Yes, those property have no effect on version 15.10; my suggestion is to update QM and see how it goes with both platform DirectAMI and Classic
95
Running QueueMetrics / Re: Add, remove agents from queues as admin
« Last post by emel_punk on September 19, 2017, 23:12:09 »
I have notice our server with the problem use 15.10.6-20 and does not have that platform.pbx parameter.  I could resolve the problem with the newest version (VM) just by leaving in blank platform.pbx but no luck on the version 15.10.6-20
96
Running QueueMetrics / Re: Add, remove agents from queues as admin
« Last post by emel_punk on September 19, 2017, 18:05:22 »
platform.pbx=DIRECTAMI
platform.directami.agent=Agent/${num}
platform.directami.extension=SIP/${num}
platform.directami.transfer=${num}@from-internal
platform.directami.outbound.enabled=true
platform.directami.localext=SIP/${num}
platform.directami.verbose=false

97
Running QueueMetrics / Re: Add, remove agents from queues as admin
« Last post by mirkox on September 19, 2017, 09:11:54 »
Hi! Are you sure?

What's the exact version and build of QM you are using?

As far as I know the agent's page and realtime page should use the same methods to trigger commands to the PBX.

How is set platform.pbx?
98
Running QueueMetrics / Add, remove agents from queues as admin
« Last post by emel_punk on September 18, 2017, 19:59:08 »
Greetings

I need to add, pause, unpause, remove members from realtime page, as admin. QM is using AMI to do this but I need to be able to perform this from a context, from the agent page it does work using dialplan from extensions_queuemetrics.conf, but from realtime page it use, 'QueueAdd' from AMI.


99
Running QueueMetrics / Re: Customizing reports with the abandoned calls parameter
« Last post by mirkox on September 15, 2017, 10:40:08 »
Hi illailla,

go to the "Run custom report" page; from there you can use a lot of filters, included a minimum wait time.

Mirko
100
Running QueueMetrics / Customizing reports with the abandoned calls parameter
« Last post by illailla on September 15, 2017, 10:26:37 »
Hi,
I am looking for customizing the reports to not taking into account abandoned calls that were abandoned before the first 5 seconds of a call. These 5 seconds is the time that a call takes to start ringing an agent's extension, so we do not want blame the agents for calls that they couldn't even hear. I have not found anything similar on the forum.

Thanks in advance,
Toni.
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