Recent Posts

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91
Running QueueMetrics / Re: Add, remove agents from queues as admin
« Last post by emel_punk on September 19, 2017, 18:05:22 »
platform.pbx=DIRECTAMI
platform.directami.agent=Agent/${num}
platform.directami.extension=SIP/${num}
platform.directami.transfer=${num}@from-internal
platform.directami.outbound.enabled=true
platform.directami.localext=SIP/${num}
platform.directami.verbose=false

92
Running QueueMetrics / Re: Add, remove agents from queues as admin
« Last post by mirkox on September 19, 2017, 09:11:54 »
Hi! Are you sure?

What's the exact version and build of QM you are using?

As far as I know the agent's page and realtime page should use the same methods to trigger commands to the PBX.

How is set platform.pbx?
93
Running QueueMetrics / Add, remove agents from queues as admin
« Last post by emel_punk on September 18, 2017, 19:59:08 »
Greetings

I need to add, pause, unpause, remove members from realtime page, as admin. QM is using AMI to do this but I need to be able to perform this from a context, from the agent page it does work using dialplan from extensions_queuemetrics.conf, but from realtime page it use, 'QueueAdd' from AMI.


94
Running QueueMetrics / Re: Customizing reports with the abandoned calls parameter
« Last post by mirkox on September 15, 2017, 10:40:08 »
Hi illailla,

go to the "Run custom report" page; from there you can use a lot of filters, included a minimum wait time.

Mirko
95
Running QueueMetrics / Customizing reports with the abandoned calls parameter
« Last post by illailla on September 15, 2017, 10:26:37 »
Hi,
I am looking for customizing the reports to not taking into account abandoned calls that were abandoned before the first 5 seconds of a call. These 5 seconds is the time that a call takes to start ringing an agent's extension, so we do not want blame the agents for calls that they couldn't even hear. I have not found anything similar on the forum.

Thanks in advance,
Toni.
96
QueueMetrics news / Setting up a WebRTC softphone in QueueMetrics
« Last post by Mausabot on September 14, 2017, 09:44:22 »
The QueueMetrics call center suite collects Asterisk PBX data generating real time and historical reports for over 180 metrics, covering all the key categories of contact centre professional management.

The solution is available in cloud or on premise version and comes with an integrated WebRTC softphone.

Discover how to set up the QueueMetrics' WebRTC softphone in this brand new tutorial by Loway.

Read the full tutorial at QueueMetrics official blog: https://www.queuemetrics.com/blog/2017/09/13/WebRTC-New/?lid=U040
97
QueueMetrics news / Loway Switzerland Announces AstriCon Orlando 2017 Participation
« Last post by Mausabot on September 06, 2017, 09:14:47 »
Celebrating its 14th year, AstriCon is the longest-running event devoted to all things Asterisk, a free and open source framework for building communications applications that is downloaded nearly 2 million times per year.

This year AstriCon will be held October 3 - 5 at the Omni Orlando Resort at ChampionsGate.

Find the Loway team at booth number 20. There you will experience the 2017 software lineup with call center management solutions both on premise and cloud, and outbound campaigns management tools, like the new WombatDialer predictive dialer.

The new QueueMetrics 17.06 introduces several new features such as a professional "Wallboard editor" that lets you create powerful personalized wallboards to get a real time overview of the state of the contact centre, richer configuration editors, several new reports for supervisors and much more.

Attendees will also receive free full-featured trial versions of all the presented products and dedicated promotions for any purchase.

For more information visit https://www.queuemetrics.com/astricon.jsp?lid=U037
98
QueueMetrics installation / Re: Agents with multiple queues problem
« Last post by mirkox on August 30, 2017, 08:03:19 »
Hi,
QueueMetrics can't in any way interfere with the call routing of your PBX; probably the problem is due to the setup of your queues (check the ring strategy, make sure you have ringinuse=no in all your queues).

99
Running QueueMetrics / Re: Call Recordings Not Listed
« Last post by mirkox on August 30, 2017, 07:53:28 »
Hi, how did you setup default.monitored_calls and audio.server?
100
QueueMetrics installation / Agents with multiple queues problem
« Last post by jonath_ba@hotmail.com on August 29, 2017, 22:56:04 »
I have a lot of problems with agents receiving calls from different queues once they become available, obviously the agent can only answer one of the calls. How can I fixed this?

I almost sure there is a problem in my config or perhaps a limitation of queuemetrics.

Thanks in advance



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