Recent Posts

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21
General Asterisk configuration / Agent Device State not updating properly
« Last post by gopal2k on August 11, 2017, 02:05:04 »
Hi Team,

We are using Asterisk 11.2.x and Queuemetrics 12.10. Around 20 to 25 agents on call, all of sudden we are experiencing an issue where the agents device status is not changing in Asterisk, and when we check in the queuemetrics dashboard the call is hitting the same agent who is already on call. We did restarted qloaderd too, but still we face the same issue, And the hardware what we have for Asterisk is octa core with 16 GB RAM and for Queuemetrics same type of server. Can you lighten up here...what else to check.

Thanks.
22
Running QueueMetrics / Re: Wallboard Answeard% with join Multi Stint calls
« Last post by mirkox on August 07, 2017, 13:46:49 »
Hi theeu,

that's a known bug, we will fix it with the next release of QueueMetrics

Kind Regards
Mirko
23
Running QueueMetrics / Wallboard Answeard% with join Multi Stint calls
« Last post by theeu on August 07, 2017, 10:42:57 »
Greetings

I noticed that wallboard answered calls has multi-stins set to NO, and there is a huge difference if you have multiple queues.

Where can i set the wallboard to have join multi stint calls ?
24
Running QueueMetrics / Re: Editing Wallboard.
« Last post by riccor on August 02, 2017, 12:09:07 »
Hi,

Thanks, working perfectly now.

RR
25
Running QueueMetrics / Re: Editing Wallboard.
« Last post by mirkox on August 02, 2017, 08:47:41 »
Hi riccor,

you need to add the following keys to your user:

WALLBOARD_ADD WALLBOARD_FORALL

And yes it is supposed to work if you use the masterkey so that's a bug (that happens for me as well) so we'll have that fixed asap.


Thanks!
Mirko
26
Running QueueMetrics / Editing Wallboard.
« Last post by riccor on August 01, 2017, 11:06:51 »
Hello,

I am having an issue with editing a wallboard.

Not sure if it is an permission issue, the user I am using is an admin with the masterkey. I can add new wallboard, can add widgets, but I am unable edit any of the setting.
Clicking the wallboard name for example, to bring up the configuration, does nothing, also don't see any edit buttons on the widgets.

Is there some key required I am missing ?

Loway QueueMetrics - 17.06.1
B: 397 - 2017.06.20-10:10

Any help would be much appreciated.
27
This is a new machine.

Previous version was 16.09.
28
Running QueueMetrics / Re: Running report for agent with two queue keys
« Last post by mirkox on July 24, 2017, 08:30:47 »
Hi Aleksey,

is this a new machine or did you updated the old one?
What was the old version?

Mirko
29
Running QueueMetrics / Running report for agent with two queue keys
« Last post by Aleksey Klimenko on July 24, 2017, 08:19:31 »
Hi!

I have new installation of QueueMetrics 17.06: "Software release:   Loway QueueMetrics - 17.06.1 B: 397 - 2017.06.20-10:10"

Supervisors don't have to pick agents in field "Filtered for agent:" that have two or more queuekey in key field. Agents that have one queuekey in key field there are in a list of "Filtered for agent:" in a report page.

Previous version of QueueMetrics doesn't have that issue.
30
Outbound and QueueMetrics / Dieting And Weight Loss Articles
« Last post by GymGuyElinty on July 21, 2017, 13:55:11 »
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