Recent Posts

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21
Running QueueMetrics / Re: Agent login gets http status 404-not found
« Last post by sylwat on April 20, 2018, 15:52:47 »
Any resolution to the aforementioned issue? come to find out the agent is able to log in however its the splash screen behind the new agent page that is creating this issue.
22
QueueMetrics news / Tutorial: Automated recalls with QueueMetrics
« Last post by Mausabot on April 20, 2018, 08:47:34 »

When managing an Asterisk call center you will often find yourself in a situation where your services have a known peak time. In this case a need arises to staff agents based on the load at peak.
One of the best possible solutions is to offer your customers the possibility to be called back.

Discover how to manage at best automated recalls with this new tutorial

https://www.queuemetrics.com/blog/2018/04/19/auto-recalls?lid=U073
23
QueueMetrics news / Re: VIP callers management with QueueMetrics
« Last post by Yodasaki on April 20, 2018, 08:29:26 »
I am looking for these information.
24
Running QueueMetrics / Agent login gets http status 404-not found
« Last post by sylwat on April 14, 2018, 03:49:44 »
the following message gets displayed as soon as an agent logs on, please help to resolve. thank you.
HTTP Status 404 Not Found
Type Status Report

Message /qm/agent_page_gwt_background.jsp

Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.

Apache Tomcat/8.5.12
25
Running QueueMetrics / Re: Missed calls by agent
« Last post by jyates01 on April 10, 2018, 19:25:32 »
Bump. I need this badly. It is one of the main reasons I bought QM. I need all RINGNOANSWER on a single report page. I cant open all calls with attempts and try to piece them together. Help please.
26
QueueMetrics news / VIP callers management with QueueMetrics
« Last post by Mausabot on April 06, 2018, 08:59:32 »
There are various methods that one can employ to deal with VIP callers. This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!

Discover how you can effectively manage this feature with this new tutorial for QueueMetrics call-center suite for Asterisk:

https://www.queuemetrics.com/blog/2018/04/05/vip-callers/?lid=U072
27
QueueMetrics news / Loway announces official sponsorship for CommCon 2018
« Last post by Mausabot on March 26, 2018, 14:31:41 »
Loway announces that it has signed on to become official Sponsor of CommCon 2018, held at Wotton House, Surrey UK, on 25 - 29 June.

Loway will be official sponsor with its QueueMetrics call-center suite for Asterisk PBX and WombatDialer predictive dialer.

For more information read the press release at https://www.loway.ch/press-releases.jsp?uid=press-20180326-commcon&lid=N071

CommCon is the UK's only Open Source RTC conference run by the community for the community.
At CommCon attendees get two tracks over 3 days covering both WebRTC and Open Source VoIP with an amazing speaker lineup; all of the 4 VoIP projects will be there.
The event will feature a knowledge packed WebRTC track with an update from Google as well as 4 of the Open Source SFU projects in attendance too.

For more information about CommCon visit the official website at https://commcon.xyz.
28
Scripting QueueMetrics / Re: Data Block OD01 Fields Returned
« Last post by caper800 on March 22, 2018, 17:05:33 »
This is perfect! Thanks so much for the response.
29
Scripting QueueMetrics / Re: Data Block OD01 Fields Returned
« Last post by mirkox on March 20, 2018, 11:22:41 »
Hi caper800,

try with DetailsDO.CallsOkRaw (answered)  and  DetailsDO.CallsKoRaw (unanswered)

Mirko
30
Running WombatDialer / two or more asterisk
« Last post by tolelo on March 19, 2018, 22:19:22 »
hello,

is it possible for wombatdialer to make calls on an asterisk and send them to the EP.queue of another asterisk? and monitor it?

Regards
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