Recent Posts

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21
Running QueueMetrics / Re: Automatic Call back technical support
« Last post by uniaxaj on October 09, 2017, 18:04:28 »
Hi,

Where can I get an Engineer trained in this based in India.
Do you have a list of support technicians.
22
Running QueueMetrics / Re: Automatic Call back technical support
« Last post by mirkox on October 09, 2017, 07:59:08 »
HI uniaxaj,

we have an integration tutorial between QueueMetrics and WombatDialer that creates an automatic callback system (if the customers gets tired of waiting they can press a button to be recalled later), check it out: http://blog.wombatdialer.com/post/35777830906/elastix-callback

You can request a WombatDialer demo key on the website so that you have one month for setting up and testing without limits.

Kind Regards
Mirko
23
Running QueueMetrics / Automatic Call back technical support
« Last post by uniaxaj on October 06, 2017, 21:44:31 »
Hello,

We are running the following setup, Sangoma, Freepbx and Queuemetrics.

Our main issue is a lot of missed calls happening and our agents are not calling them back properly.
We were facing some trouble with freepbx auto call back modules as the calls are dialled back without checking if agent free or not , I support this information is got for Queuemetrics Agent queue

What is the right approach, what solutions can we purchase , looking for a team which can do this remotely.
24
QueueMetrics news / QueueMetrics Tutorial: Synchronizer Module
« Last post by Mausabot on October 03, 2017, 11:53:25 »
In this new tutorial by Loway you will learn how to configure queues and agents in QueueMetrics call center manager software for Asterisk PBX, using the Synchronizer module functionalities.

Read the full tutorial: https://www.queuemetrics.com/blog/2017/10/03/synchronizer/?lid=U046
25
Running QueueMetrics / Re: Add, remove agents from queues as admin
« Last post by emel_punk on September 21, 2017, 15:30:18 »
Many thanks for your support :)
26
Running QueueMetrics / Re: Customizing reports with the abandoned calls parameter
« Last post by illailla on September 21, 2017, 08:24:41 »
Thanks, that works. It never occurred to me.
27
The last post has been closed. So I'm opening this new "Resolved" post to help any others having this same problem and for our use down the road if needed.

So here is the rest of the story.

First,,,, here is our last post on this subject before it was closed:

************************************************************************************

Re: Cluster, agent logon page problem. Remote Asterisk 1.8, shown as SIP not Local
Reply #16 on: July 18, 2017, 08:17:53
We added this bug to our bug tracking system and our developers will solve it accordingly to their schedule.
Thanks for your understanding.

************************************************************************************

Here is the Resolution to Resolve this issue:

After two months of going back and forth on this we found that the clock in the Cluster and the Remote Asterisk Server where 2.5 minutes off from each other.

WOW........ once we changed the clocks to be the same, then adding NTP on the Cluster everything was working.

The problem we had and that is now revolved, was when using Cluster, Web page, Remote Agent screen wouldn't update as it should. Unless you updated your WEB page then it would show/update correctly.

What a happy day when we saw the Agent web page update on it's own. Now the screen updates as it should......

It's amazing how something so easy/simple can be over looked while using, exercising your best intentions and judgement for a repair of a problem.

I didn't follow my own advice that's given often "DUMB IT DOWN"........... Often if we are like Plankton at the top of the sea and not on the bottom with the sea cucumbers you will find the issue/problem much sooner. Don't dive so deep as we technical people like to do. Thinking we have a real problem here and are going to save the world using our smartness. Most often the easiest and quickest way to resolve an issue/problem is to dumb it down.

Hats off to everyone involved for there efforts, Loway, users and our staff.

What a great product, work and staff members that comes out of Loway.

/rk

28
QueueMetrics news / QueueMetrics Tutorial Parking Calls out now!
« Last post by Mausabot on September 20, 2017, 14:14:04 »
In this new QueueMetrics tutorial you will learn how to track calls, without relying only on a classic queue structure. This is especially useful when calls are routed to specific people or groups during defined events.
 
Discover how to use the parking lot tracking feature of QueueMetrics' Uniloader, that can be used to track parked calls "as if" they were normal calls handled on a queue.

Read it now at QueueMetrics official blog: https://www.queuemetrics.com/blog/2017/09/20/parking-calls/?lid=U043
29
Running QueueMetrics / Re: Add, remove agents from queues as admin
« Last post by mirkox on September 20, 2017, 08:03:50 »
Yes, those property have no effect on version 15.10; my suggestion is to update QM and see how it goes with both platform DirectAMI and Classic
30
Running QueueMetrics / Re: Add, remove agents from queues as admin
« Last post by emel_punk on September 19, 2017, 23:12:09 »
I have notice our server with the problem use 15.10.6-20 and does not have that platform.pbx parameter.  I could resolve the problem with the newest version (VM) just by leaving in blank platform.pbx but no luck on the version 15.10.6-20
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