Recent Posts

Pages: 1 2 [3] 4 5 ... 10
21
In this tutorial, you will learn how to setup your QueueMetrics-Live system in order for it to retrieve call recordings stored with Atmos CallCabinet Call Recording Solution.

Atmos CallCabinet for QueueMetrics-Live provides QueueMetrics’ customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers. It includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud.

Read more https://www.queuemetrics.com/blog/2018/06/27/queuemetrics-callcabinet-integration?lid=U082

Request your Atmos CallCabinet for QueueMetrics-Live trial here https://www.callcabinet.com/loway-queuemetrics-call-recording/?utm_campaign=QueueMetrics&utm_source=Loway%20Referrals
22
QueueMetrics installation / Re: Agents with multiple queues problem
« Last post by QueueMetrics on June 26, 2018, 12:23:45 »
 :)
23
InndoDB is mandatory for Wombat, so it will not work without it.
24
MySQL storage and Qloaderd / Re: Data merging
« Last post by QueueMetrics on June 26, 2018, 12:21:21 »
 :)
25
Running WombatDialer / Re: two or more asterisk
« Last post by QueueMetrics on June 26, 2018, 12:20:38 »
No, activity for Wombat must happen on the same server. This said, you are free to re-route calls as you best see fit between servers....  ;D
26
Running QueueMetrics / Re: Missed calls by agent
« Last post by QueueMetrics on June 26, 2018, 12:19:49 »
If you need a special report, feel free to contact Loway - we can create a customization for you.
27
Running QueueMetrics / Re: Agent login gets http status 404-not found
« Last post by QueueMetrics on June 26, 2018, 12:19:19 »
Which version of QM are you running?
28
QueueMetrics news / Tutorial: First-Call Resolution with QueueMetrics
« Last post by Mausabot on June 21, 2018, 16:03:04 »
A common scenario in most call-centers, is one where the same user calls multiple times, regarding the same matter to be addressed.

The problem with this situations is: how can we track client interactions, clustering the data in a sensible way and allowing tracking of specific situations rather than manually investigate each single call coming from the same Caller-ID?

First-Call-Resolution is a tool that allows you to do that, grouping calls from the same Caller-ID and allowing you to create high level reports oriented to productivity and performance .

Find out more at https://www.queuemetrics.com/blog/2018/06/20/first-call-resolution/?lid=U081
29
Loway is glad to announce its strategic partnership with CallCabinet Corporation for the development of Atmos CallCabinet for QueueMetrics-Live integration.

This partnership will provide QueueMetrics' customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers.
The new Atmos CallCabinet for QueueMetrics-Live includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud.

For more information about Atmos CallCabinet for QueueMetrics-Live integration visit https://www.loway.ch/press-releases.jsp?uid=press-20180611-atmos-callcabinet-queuemetrics&lid=U080

In order to request your free trial visit https://www.callcabinet.com/loway-queuemetrics-call-recording/?utm_campaign=QueueMetrics&utm_source=Loway%20Referrals
30
QueueMetrics installation / Re: Agents with multiple queues problem
« Last post by eaortizn85 on June 01, 2018, 05:23:12 »
Well our servers have been up for 6 months now, so I believe it works  :)
Pages: 1 2 [3] 4 5 ... 10