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21
Hola,

Estoy añadiendo números a una campaña via API, en la vista en tiempo real se ve que se lanzada la llamada dentro de esa campaña, pero en los reportes aparece que la llamada pertenece a otra campaña distinta. En los registros aparece la siguiente información.

March 09 2018, 12:55
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API
Number added
RCP_CONFIRMACIO
6997
-
March 09 2018, 12:55
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Brain
Add call
#4 PLT_CONFIRMACIO

La llamada se incluye en la campaña RCP_CONFIRMACIO pero realmente se añade a la campaña PLT_CONFIRMACIO, no consigo saber porqué.


****ACTUALIZACIÓN****

Se trataba de un Bug de la versión, actualizando a la última versión se solucionó el problema.

**********************

Saludos,
22
QueueMetrics news / Tutorial: Automating QA with QueueMetrics
« Last post by Mausabot on March 08, 2018, 16:55:12 »
Quality assessment is an effective process that significantly improve the awareness of a call center manager. But it also brings a series of disadvantages because reviewing calls manually is very expensive and most calls are not very informative.

What if we could automate the QA process?

Discover how with this new tutorial for QueueMetrics call center suite:

https://www.queuemetrics.com/blog/2018/03/08/automating-qa?lid=U070
23
QueueMetrics news / Queue call back tutorial for Asterisk call centers
« Last post by Mausabot on February 26, 2018, 15:21:33 »
You can program an Asterisk queue so that when people tire of waiting, they press a digit and get to a menu where they can leave their number. Then the system queues their call and attempts to call them at a convenient time.

This is possible using the new WombatDialer predictive dialer for Asterisk call center.

Read the tutorial for free at https://www.wombatdialer.com/blog/blog/2018/02/26/queue-call-back/?lid=U068
24
Loway team will present the new contact center management software lineup at the Asterisk Community Conference Africa 2018, where they will guide attendees through the new features of the call-center solutions portfolio and introduce them to the QueueMetrics monitoring and reporting suite.
   
Loway's CEO and Founder, Lorenzo Emilitri, will deliver two technical speeches on March 14 and 15: "Asterisk and the Docker revolution" and "Call centers 101: QueueMetrics and WombatDialer".

The speeches will be in a dedicated room of the convention and will cover, respectively, what Docker containers are and how Asterisk can work in a containerized environment, and effective call center management best practices using QueueMetrics monitoring suite and WombatDialer predictive dialer.

Read more at

https://www.loway.ch/press-releases.jsp?uid=press-20180220-asterisk-africa&lid=U067
25
Running QueueMetrics / Re: license agreement every 5 minutes.
« Last post by emel_punk on February 17, 2018, 16:46:54 »
Does anybody have a clue? or should I contact support  by mail?... because this issue is really important and it's happening on my 3 servers connected to the cluster
26
QueueMetrics news / QueueMetrics monitoring suite for Asterisk Payroll tutorial
« Last post by Mausabot on February 14, 2018, 10:05:13 »
Are you looking for a way to easily track your Asterisk call center agents' session times, in order to produce accurate payroll records?
Are you having trouble figuring out how to differentiate between payable and non payable pauses for your workers?

If your answer is yes then discover how with the new QueueMetrics payroll tutorial:

https://www.queuemetrics.com/blog/2018/02/13/queuemetrics-payroll/?lid=U066
27
Problems / Re: JSON Report API missmatch V14 - V17
« Last post by mirkox on February 13, 2018, 14:27:17 »
Which kind of difference there are? Do you have a sample response from both version?

Anyway yes, it's possible that the table changed over time
28
Problems / Re: JSON Report API missmatch V14 - V17
« Last post by NereliZ on February 13, 2018, 12:44:03 »
Hi,

That did helped. I was going round and round via configs it was bit confusing as they all mainly for the panel and these to not mention API. Anyway big part of the problem solved. But it still return onqueue differently form older version. Just populate field with search query.

Thanks,
Nerijus Barauskas
29
Problems / Re: JSON Report API missmatch V14 - V17
« Last post by mirkox on February 13, 2018, 10:03:16 »
Hi NereliZ,

does setting the following in the configuration help?

realtime.members_only=true
realtime.all_subqueues=true
30
Problems / Re: JSON Report API missmatch V14 - V17
« Last post by NereliZ on February 12, 2018, 11:42:58 »
Hi, thanks for quick response.

1. API Call: curl -X GET -H "Content-Type: application/json" --user "username:password" "https://exmaple.com:443/queuemetrics/QmRealtime/jsonStatsApi.do?queues=x1|x2|x3&block=RealtimeDO.RTRiassunto"

2. API Call: curl -X GET -H "Content-Type: application/json" --user "username:password" "https://example.com:443/queuemetrics/QmRealtime/jsonStatsApi.do?queues=x1|x2|x3&block=RealtimeDO.RTAgentsLoggedIn"

These API calls in question. Sorry forgot to include in my question.
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