Recent Posts

Pages: 1 2 [3] 4 5 ... 10
21
QueueMetrics installation / Re: Agents with multiple queues problem
« Last post by Lubunut on January 06, 2018, 08:04:48 »
I'm the same What should I do?
Should i wait or fix myself
22
MySQL storage and Qloaderd / Re: Qloaderd and mysql version 5.0 - 5.5
« Last post by Mowichanee on December 12, 2017, 09:32:14 »
The content I have read is very good. Read the new knowledge is very good.
23
Open QueueMetrics Add-Ons / Re: Version 0.2 released
« Last post by Mowichanee on December 12, 2017, 09:32:06 »
This is what I like to read. It is really helpful.
24
Running QueueMetrics / Re: Replace SIP/xxxx with Agent/xxxx in Queue_Log Table
« Last post by mirkox on December 11, 2017, 11:20:48 »
Hi caper800,

no that's not possible; why would that make reportinh easier?

Mirko
25
Running QueueMetrics / multiple pauses events
« Last post by emel_punk on December 09, 2017, 22:31:25 »
Greetings

I need to handle several pauses events on queue_log  at the same time on QM, our software is handling a pause while the agent is on a call, called "on a call" and will have a page, and will not be able to receive calls until the page has been successfully submitted.

The problem is when an agent need to pause to go to break, and does it during a call to ensure the system doesn't send him a next cal. The unpause event received first will discard the second, so after the agent hangs our customer and submit the form, the "on a call" pause is unpaused, but when the  agent return from his break an unpause his "break" QM doesn't show it.

"answer a call/on a call pause"                     "break pause"                         "call ends"                  "submit form/on a call unpause"          "unpause break"
     |-----------------------------------------------------------|--------------------------------------|-------------------------|--------------------------------------------------|

can it be done?

26
Running QueueMetrics / Replace SIP/xxxx with Agent/xxxx in Queue_Log Table
« Last post by caper800 on December 07, 2017, 21:36:16 »
Hello,

Is there a way to have the Agent/xxxx extension written to the queue_log table instead of SIP/xxxx? We need to build some custom reports and having Agent/xxxx would make our lives much better. We currently use HOTDESKING. For example, currently when VERB=COMPLETECALLER, then AGENT will be SIP/2912. Ideally this would be Agent/7128 instead.
27
QueueMetrics news / Tutorial: "Enabling Scheduled Jobs on QueueMetrics-Live".
« Last post by Mausabot on December 06, 2017, 10:29:43 »
A lot happens in your call center everyday, and it’s often hard to keep track of how your agents are performing every day. Data collection can be a tiring job, and making sense of it all it’s even harder.

Would you like to have detailed reports about your call-center performance, neatly organized and formatted as you choose them to be, delivered automatically to you by email at regular intervals?

Discover how in this new tutorial for QueueMetrics-Live Asterisk call-center suite.

Read the tutorial at https://www.queuemetrics.com/blog/2017/12/05/enabling-scheduled-jobs-on-QueueMetrics-Live/?lid=U057
28
Preview dialing is a type of reverse dialing available since the first WombatDialer predictive dialer versions.
Using this feature the agent has a chance to “preview” the number that has to be called before actually having a call placed.

Discover in this new tutorial how to make it easy with Wombat.

Read the full tutorial https://www.wombatdialer.com/blog/blog/2017/11/28/reversepreview-dialing-tutorial/?lid=U056
29
Running WombatDialer / Can't set values with UserEvent for the call
« Last post by emel_punk on November 28, 2017, 22:15:10 »
Greetings


I have a partial code where I need to check some values and change it before the calls is make, so in my context "RTM-Marcar"  I try to change it with:

exten => _9876XXXXXXX.,n,UserEvent(CALLSTATUS,Uniqueid:${UNIQUEID},V:PROGRAMADOFUTURO)
exten => _9876XXXXXXX.,n,UserEvent(ATTRIBUTE,Uniqueid:${UNIQUEID},INTENTO:1)

But after the call is done, INTENTO and V aren't changed, According to the manual I can set up the value established from the call and will be stored in the result of the call with UserEvent. But nothing happens.

Any ideas?

30
Outbound and QueueMetrics / Re: Outbound on Realtime Page
« Last post by mirkox on November 17, 2017, 09:16:07 »
Ok I imagine you have Qloader installed then, on your Asterisk machine. Follow these steps:

1) stop qloaderd temporarily: service qloaderd stop
2)install uniloader with: yum install uniloader
3) stop uniloader: service uniloader stop
4) open /etc/sysconfig/uniloader and check the settings, you can refer to qloader's file (/etc/sysconfig/qloaderd) for IP, usernames, passwords. Don't uncomment the "QueueMetrics-Live" section
5) open /etc/sysconfig/unitracker, check that the AMI credentials are ok and make sure to enable the outbound tracking by setting it to 1
6) restart uniloader: service uniloader restart
7) make unitracker a service: chkconfig --add unitracker
8) restart unitracker: service unitracker restart
9) all the outbound calls will be tracked under the 'q-outbound' queue, so you need to define this queue in QueueMetrics if you don't have it already
10) test that everything works and shows up in QM
11) if you are sure that everything is working fine you can remove qloaderd: yum remove qloaderd
Pages: 1 2 [3] 4 5 ... 10