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Problems / Re: Fallo de reporte
« Last post by Itgigi (Loway) on July 09, 2018, 13:59:17 »
Hello MAESTREJE,

Thank you for using our forums, for best results please use English while asking for help.

Regards,

Iacob
12
Problems / Fallo de reporte
« Last post by MAESTREJE on June 29, 2018, 16:18:39 »
Buenos dias espero que alguien me pueda ayudar con el inconveniente que presento el dia de ayer se realizo un cmabio sobre la la ruta de las grabaciones la central se genero un pto. de montura sobre la ruta /var/spool/asterisk/monitor. adicionalmente se agrego una nueva cola al queuemetrics y se syncronizo los datos con la central. Luego de el cambio me reportan que no puede generar los reportes flexibles y adicionalmente no se visualizando en tiempo real quedo estatico hasta el dia de ayer

espero que me puedan ayuda y indicarme algunos tips para poder solventar el inconveniente

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In this tutorial, you will learn how to setup your QueueMetrics-Live system in order for it to retrieve call recordings stored with Atmos CallCabinet Call Recording Solution.

Atmos CallCabinet for QueueMetrics-Live provides QueueMetrics’ customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers. It includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud.

Read more https://www.queuemetrics.com/blog/2018/06/27/queuemetrics-callcabinet-integration?lid=U082

Request your Atmos CallCabinet for QueueMetrics-Live trial here https://www.callcabinet.com/loway-queuemetrics-call-recording/?utm_campaign=QueueMetrics&utm_source=Loway%20Referrals
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QueueMetrics installation / Re: Agents with multiple queues problem
« Last post by QueueMetrics on June 26, 2018, 12:23:45 »
 :)
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InndoDB is mandatory for Wombat, so it will not work without it.
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MySQL storage and Qloaderd / Re: Data merging
« Last post by QueueMetrics on June 26, 2018, 12:21:21 »
 :)
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Running WombatDialer / Re: two or more asterisk
« Last post by QueueMetrics on June 26, 2018, 12:20:38 »
No, activity for Wombat must happen on the same server. This said, you are free to re-route calls as you best see fit between servers....  ;D
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Running QueueMetrics / Re: Missed calls by agent
« Last post by QueueMetrics on June 26, 2018, 12:19:49 »
If you need a special report, feel free to contact Loway - we can create a customization for you.
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Running QueueMetrics / Re: Agent login gets http status 404-not found
« Last post by QueueMetrics on June 26, 2018, 12:19:19 »
Which version of QM are you running?
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QueueMetrics news / Tutorial: First-Call Resolution with QueueMetrics
« Last post by Mausabot on June 21, 2018, 16:03:04 »
A common scenario in most call-centers, is one where the same user calls multiple times, regarding the same matter to be addressed.

The problem with this situations is: how can we track client interactions, clustering the data in a sensible way and allowing tracking of specific situations rather than manually investigate each single call coming from the same Caller-ID?

First-Call-Resolution is a tool that allows you to do that, grouping calls from the same Caller-ID and allowing you to create high level reports oriented to productivity and performance .

Find out more at https://www.queuemetrics.com/blog/2018/06/20/first-call-resolution/?lid=U081
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