Recent Posts

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11
Running QueueMetrics / Customizing reports with the abandoned calls parameter
« Last post by illailla on September 15, 2017, 10:26:37 »
Hi,
I am looking for customizing the reports to not taking into account abandoned calls that were abandoned before the first 5 seconds of a call. These 5 seconds is the time that a call takes to start ringing an agent's extension, so we do not want blame the agents for calls that they couldn't even hear. I have not found anything similar on the forum.

Thanks in advance,
Toni.
12
QueueMetrics news / Setting up a WebRTC softphone in QueueMetrics
« Last post by Mausabot on September 14, 2017, 09:44:22 »
The QueueMetrics call center suite collects Asterisk PBX data generating real time and historical reports for over 180 metrics, covering all the key categories of contact centre professional management.

The solution is available in cloud or on premise version and comes with an integrated WebRTC softphone.

Discover how to set up the QueueMetrics' WebRTC softphone in this brand new tutorial by Loway.

Read the full tutorial at QueueMetrics official blog: https://www.queuemetrics.com/blog/2017/09/13/WebRTC-New/?lid=U040
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QueueMetrics news / Loway Switzerland Announces AstriCon Orlando 2017 Participation
« Last post by Mausabot on September 06, 2017, 09:14:47 »
Celebrating its 14th year, AstriCon is the longest-running event devoted to all things Asterisk, a free and open source framework for building communications applications that is downloaded nearly 2 million times per year.

This year AstriCon will be held October 3 - 5 at the Omni Orlando Resort at ChampionsGate.

Find the Loway team at booth number 20. There you will experience the 2017 software lineup with call center management solutions both on premise and cloud, and outbound campaigns management tools, like the new WombatDialer predictive dialer.

The new QueueMetrics 17.06 introduces several new features such as a professional "Wallboard editor" that lets you create powerful personalized wallboards to get a real time overview of the state of the contact centre, richer configuration editors, several new reports for supervisors and much more.

Attendees will also receive free full-featured trial versions of all the presented products and dedicated promotions for any purchase.

For more information visit https://www.queuemetrics.com/astricon.jsp?lid=U037
14
QueueMetrics installation / Re: Agents with multiple queues problem
« Last post by mirkox on August 30, 2017, 08:03:19 »
Hi,
QueueMetrics can't in any way interfere with the call routing of your PBX; probably the problem is due to the setup of your queues (check the ring strategy, make sure you have ringinuse=no in all your queues).

15
Running QueueMetrics / Re: Call Recordings Not Listed
« Last post by mirkox on August 30, 2017, 07:53:28 »
Hi, how did you setup default.monitored_calls and audio.server?
16
QueueMetrics installation / Agents with multiple queues problem
« Last post by jonath_ba@hotmail.com on August 29, 2017, 22:56:04 »
I have a lot of problems with agents receiving calls from different queues once they become available, obviously the agent can only answer one of the calls. How can I fixed this?

I almost sure there is a problem in my config or perhaps a limitation of queuemetrics.

Thanks in advance



17
Running QueueMetrics / Re: Call Recordings Not Listed
« Last post by FitnessPlus on August 29, 2017, 17:16:17 »
Upon further investigation. Outbound recording is functioning properly. Only the inbound queues are not properly linking to the recorded files.
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Running QueueMetrics / Call Recordings Not Listed
« Last post by FitnessPlus on August 29, 2017, 16:43:15 »
We were long overdue for an upgrade to queuemetrics and upgraded from a 2014 version to the latest version.
After the upgrade, asterisk continues to record calls into the /var/spool/asterisk/monitor/YYYY/MM/DD folders, but the available recording files are not listed in the queuemetrics interface for those calls. What do I need to address in the configuration to insure that queuemetrics is aware of these recordings?
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Improving QueueMetrics / Re: Suggestion for new wallboard feature
« Last post by mirkox on August 28, 2017, 09:08:54 »
Hi,thanks for your suggestion, we plan about adding this new feature in the next release.

Kind Regards
Mirko
20
Improving QueueMetrics / Suggestion for new wallboard feature
« Last post by mrothrock on August 25, 2017, 20:05:49 »
I really enjoy the new wallboard feature.  One suggestion I would ask for is to make the Circular panels able to filter by the individual queues that compose a queue group.  An example would be if you had a General CS and Tech support queue and you monitor them together with a queue group named CS Queues.  When I pull up CS Queues in a wallboard instead of seeing the number of waiting calls as a total across the entire CS Queues group I wish I could instead add two Circular panels, one monitoring General CS and the other Tech support so I can see their waiting calls individually.

Thanks
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