Recent Posts

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11
Realtime Live / Re: Realtime Report Panel does not show all options
« Last post by mswan on November 07, 2017, 18:55:01 »
yes they have the same userclass as the other that can see the options.
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Realtime Live / Re: Realtime Report Panel does not show all options
« Last post by mirkox on November 07, 2017, 08:50:02 »
Hi mswan,

is this user also part of the same user class?
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Realtime Live / Realtime Report Panel does not show all options
« Last post by mswan on November 06, 2017, 23:15:09 »
I have a user who has the same permissions as many others, but when they choose realtime, the reports panel on the left hand side only displays the recap option and nothing else.   Everyone else with this permission level also sees options for calls; agents; by queue view; by tag view; agents & outcome....   but this one individuals.  All the information for the user is valid, and they do have agents reporting to them so them should be able to view information other then just the recap. 

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QueueMetrics news / Tutorial: "Outbound calls from the agent page" out now!
« Last post by Mausabot on October 26, 2017, 14:36:48 »
In this tutorial you will learn how to use the new Outbound Call Tracking feature of QueueMetrics' UniLoader. This feature allows QueueMetrics software for Asterisk to track outbound calls without resorting to DialPlan additions.
Itís a simple and effective setup that allows users to monitor outbound calls through the Real-Time page, the Agent page or through the Reports of QueueMetrics call center suite.

Read the full tutorial https://www.queuemetrics.com/blog/2017/10/26/outboundcalls/?lid=U051
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QueueMetrics news / Thursday QueueMetrics Webinar Series
« Last post by Mausabot on October 25, 2017, 09:13:22 »
Find the most valuable Asterisk call-center solutions for your business with the "Thursday QueueMetrics Webinar Series".

This is an opportunity for you to learn valuable information about effective call center management using QueueMetrics software.
Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction.

And much more.

Book free now https://v1.bookwhen.com/loway?lid=U050
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Problems / Re: Wrong values from Json API and XMLRPC
« Last post by mirkox on October 20, 2017, 12:15:12 »
Hi, please give us some examples of why they are wrong.
Also we suggest to update those QueueMetrics as those versions are old and potential bugs could have been fixed already.

Kind Regards
Mirko
17
Problems / Wrong values from Json API and XMLRPC
« Last post by flare6000 on October 20, 2017, 10:50:26 »
Hi All,

I am making Json API and XMLRPC calls to get values like calls answered per queue, unanswered calls, etc and I have 2 sites as follows:

Site 1: (version 15.02.2)
XMLRPC - Gives correct values when I make a call for one queue. Gives wrong values when I make a call for many queues.
Json API - Gives correct values when I make a call for one queue. Gives wrong values when I make a call for many queues.

Site 2: (version 16.10.6)
XMLRPC - Gives correct values when I make a call for one queue and many queues.
Json API - Gives correct values when I make a call for one queue. Gives wrong values when I make a call for many queues.

How can I get correct values on site 1 when I make one call for many queues using both Json API and XMLRPC?
How can I get correct values on site 2 when I make one call for many queues using Json API PHP?

Thanks.
18
Running WombatDialer / Campaign Report End Paging Arrow Grayed Out
« Last post by HDG7777 on October 16, 2017, 13:45:41 »
On Wombat's Campaign Report, there are 4 paging arrows. Next, Previous, First & Last. The Last arrow remains grayed out forcing me to mouse click to the right using the Next arrow, one page or 5 calls at a time. The current report I am paging through has 384 calls. It takes 70+ Mouse Clicks to get to the end..
19
Loway announces its successful integration with Wazo, the unified communications platform for business, based on Asterisk technology.

QueueMetrics-Live call-center suite, is now fully integrated with Wazo IPBX.

This integration provides professional users with a top class solution for monitoring everything that happens in their call center, turning Wazo IPBX into a 360 degrees call centre platform with reporting and analytics.

For more information read https://www.loway.ch/press-releases.jsp?uid=press-20171011-wazo-integration&lid=U047
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Running QueueMetrics / Re: Automatic Call back technical support
« Last post by mirkox on October 11, 2017, 15:37:05 »
Hi, unfortunately we don't have official resellers in India; we do have a reseller in the Arab Emirates that covers India, if you want we can share with you their contact, but write us o the support email directly for that please.

Kind Regards
Mirko
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