Recent Posts

Pages: 1 [2] 3 4 ... 10
11
MySQL storage and Qloaderd / Re: Data merging
« Last post by QueueMetrics on June 26, 2018, 12:21:21 »
 :)
12
Running WombatDialer / Re: two or more asterisk
« Last post by QueueMetrics on June 26, 2018, 12:20:38 »
No, activity for Wombat must happen on the same server. This said, you are free to re-route calls as you best see fit between servers....  ;D
13
Running QueueMetrics / Re: Missed calls by agent
« Last post by QueueMetrics on June 26, 2018, 12:19:49 »
If you need a special report, feel free to contact Loway - we can create a customization for you.
14
Running QueueMetrics / Re: Agent login gets http status 404-not found
« Last post by QueueMetrics on June 26, 2018, 12:19:19 »
Which version of QM are you running?
15
QueueMetrics news / Tutorial: First-Call Resolution with QueueMetrics
« Last post by Mausabot on June 21, 2018, 16:03:04 »
A common scenario in most call-centers, is one where the same user calls multiple times, regarding the same matter to be addressed.

The problem with this situations is: how can we track client interactions, clustering the data in a sensible way and allowing tracking of specific situations rather than manually investigate each single call coming from the same Caller-ID?

First-Call-Resolution is a tool that allows you to do that, grouping calls from the same Caller-ID and allowing you to create high level reports oriented to productivity and performance .

Find out more at https://www.queuemetrics.com/blog/2018/06/20/first-call-resolution/?lid=U081
16
Loway is glad to announce its strategic partnership with CallCabinet Corporation for the development of Atmos CallCabinet for QueueMetrics-Live integration.

This partnership will provide QueueMetrics' customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers.
The new Atmos CallCabinet for QueueMetrics-Live includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud.

For more information about Atmos CallCabinet for QueueMetrics-Live integration visit https://www.loway.ch/press-releases.jsp?uid=press-20180611-atmos-callcabinet-queuemetrics&lid=U080

In order to request your free trial visit https://www.callcabinet.com/loway-queuemetrics-call-recording/?utm_campaign=QueueMetrics&utm_source=Loway%20Referrals
17
QueueMetrics installation / Re: Agents with multiple queues problem
« Last post by eaortizn85 on June 01, 2018, 05:23:12 »
Well our servers have been up for 6 months now, so I believe it works  :)
18
As you may know in 2014 Loway released the first Asterisk call center client satisfaction survey.

Loway ran the survey as a tool to analyze client satisfaction on existing QueueMetrics users. But things got to be more interesting than expected and the result went on the direction of an overview of the Asterisk call-center industry in 2014.

Now it's time to do it again and Loway needs your precious support:

Which model of PBX is the most used worldwide?

How satisfied are customers and users around the world?

How big are Asterisk call-centers today?

The survey will take 5 minutes only, responses are anonymous and it can give a better perspective and understanding of the industry and market.

Follow the link to access the survey https://www.queuemetrics.com/callcenter-survey-2018.jsp?lid=U075

If you help us, you can sign in and receive a copy of the final survey in October 2018, or remaining anonymous if you prefer.

Loway's team personally want to thank YOU for every second invested in the survey.
19
QueueMetrics installation / Re: Agents with multiple queues problem
« Last post by eaortizn85 on May 09, 2018, 18:07:32 »
I apologize if this is a solved issue, but since I don't see it marked as SOLVED I'd like to contribute with my own experience.

I had the same issue using a softphone (tested Zoiper, X-Lite, 3CX and Micro SIP), Asterisk 11 (using chan_sip module instead of pjsip) and FreePBX 14 on my PBX. As Mirko said, QM has nothing to do with this; it is all about configuration on the PBX side.

The situation was as follows: the agent would receive a cal from Queue 01, however if a call rings in Queue 02 it would start the ringing alert (visual and sound) on the agent screen, of course this is really annoying for the agents, especially if they are logged in different high traffic queues.

We came up with 2 solutions for this:

1. MicroSIP has a parameter that sets the device to busy once he has 1 call (check documentation); along with disabling the alerts for MicroSIP would work. This works but it isn't ideal because the PBX will keep sending ringing alerts and the logs will be filled up with busy responses.

2. In FreePBX, the Skip Busy Agent configuration must be checked for "Yes+ringinuse=no" this will monitor the device status instead and therefore skip the extension device and not send the ring alert. On a side note, despite the ring strategy, I recommend using the Autofill configuration, check the documentation and you will see why.

Hope this help future readers.
20
Loway Switzerland announces the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

Release 18.04 introduces new features and it is focused on security, data protection and call recordings improvement.
There have been five new reports and over 80 bugs fixed and minor features changed since version 17.06.
New features include Scheduled Jobs, Configuration Synchronizer, Password Encryption, Wallboard Queue Filtering and Agent Page Call Variables.

QueueMetrics 18.04 version is now integrated with CallCabinet for QueueMetrics in order to provide unlimited secure cloud call recordings.
A new pluggable listener module is included in version 18.04. This module allows you to listen to recordings that are being stored remotely, using Atmos CallCabinet for QueueMetrics software.

For more information about QueueMetrics 18.04 visit the press release page at https://www.loway.ch/press-releases.jsp?uid=press-20180425-queuemetrics-release_1804&lid=U074

QueueMetrics 18.04 supports Asterisk 13, 14 and 15, as well as any previous Asterisk version and all major Asterisk distributions and is available as QueueMetrics-Live Cloud service or On-Premise software package.

Updating from a previous working version of QueueMetrics to version 18.04 is free of charge, simply follow the manual indications at http://manuals.loway.ch/QM_UserManual-chunked/ch02.html#_updating_from_a_previous_version_of_queuemetrics

For a QueueMetrics trial visit https://www.queuemetrics.com
Pages: 1 [2] 3 4 ... 10