Recent Posts

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11
Running QueueMetrics / Agent login gets http status 404-not found
« Last post by sylwat on April 14, 2018, 03:49:44 »
the following message gets displayed as soon as an agent logs on, please help to resolve. thank you.
HTTP Status 404 Not Found
Type Status Report

Message /qm/agent_page_gwt_background.jsp

Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.

Apache Tomcat/8.5.12
12
Running QueueMetrics / Re: Missed calls by agent
« Last post by jyates01 on April 10, 2018, 19:25:32 »
Bump. I need this badly. It is one of the main reasons I bought QM. I need all RINGNOANSWER on a single report page. I cant open all calls with attempts and try to piece them together. Help please.
13
QueueMetrics news / VIP callers management with QueueMetrics
« Last post by Mausabot on April 06, 2018, 08:59:32 »
There are various methods that one can employ to deal with VIP callers. This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!

Discover how you can effectively manage this feature with this new tutorial for QueueMetrics call-center suite for Asterisk:

https://www.queuemetrics.com/blog/2018/04/05/vip-callers/?lid=U072
14
QueueMetrics news / Loway announces official sponsorship for CommCon 2018
« Last post by Mausabot on March 26, 2018, 14:31:41 »
Loway announces that it has signed on to become official Sponsor of CommCon 2018, held at Wotton House, Surrey UK, on 25 - 29 June.

Loway will be official sponsor with its QueueMetrics call-center suite for Asterisk PBX and WombatDialer predictive dialer.

For more information read the press release at https://www.loway.ch/press-releases.jsp?uid=press-20180326-commcon&lid=N071

CommCon is the UK's only Open Source RTC conference run by the community for the community.
At CommCon attendees get two tracks over 3 days covering both WebRTC and Open Source VoIP with an amazing speaker lineup; all of the 4 VoIP projects will be there.
The event will feature a knowledge packed WebRTC track with an update from Google as well as 4 of the Open Source SFU projects in attendance too.

For more information about CommCon visit the official website at https://commcon.xyz.
15
Scripting QueueMetrics / Re: Data Block OD01 Fields Returned
« Last post by caper800 on March 22, 2018, 17:05:33 »
This is perfect! Thanks so much for the response.
16
Scripting QueueMetrics / Re: Data Block OD01 Fields Returned
« Last post by mirkox on March 20, 2018, 11:22:41 »
Hi caper800,

try with DetailsDO.CallsOkRaw (answered)  and  DetailsDO.CallsKoRaw (unanswered)

Mirko
17
Running WombatDialer / two or more asterisk
« Last post by tolelo on March 19, 2018, 22:19:22 »
hello,

is it possible for wombatdialer to make calls on an asterisk and send them to the EP.queue of another asterisk? and monitor it?

Regards
18
MySQL storage and Qloaderd / Re: Data merging
« Last post by volodya.ivanets on March 19, 2018, 10:25:36 »
Hello,

Filtering useful data from queue_log table on old server and inserting it to new one worked as expected.
19
Scripting QueueMetrics / Data Block OD01 Fields Returned
« Last post by caper800 on March 15, 2018, 17:09:09 »
Hello,

We are using the Data Block ADO1 using a JSON API pull and have noticed that the Asteisk UID is not present, although it does appear in the QueueMetrics report Queue Details and in the documentation for OD01. Are we doing something wrong or is Asterisk UID not one of the fields support by the data block?
20
MySQL storage and Qloaderd / Data merging
« Last post by volodya.ivanets on March 13, 2018, 12:15:19 »
Hello!

One of our clients has two QM servers for old and new phone systems. Both QM servers are up to date. They are planning to fully switch to new one and requested to migrate queue statistics data from one QM server into another.

Can someone tell if dupming queue_log table on old system, restoring it and manually creating queues in the GUI on new one will be enough?

Thanks a lot!
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