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Running WombatDialer / Re: Can't set values with UserEvent for the call
« Last post by Yosimali on May 15, 2018, 05:33:51 »
The information is considered useful for everyone.
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This is the information I'm looking for now.
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QueueMetrics installation / Re: Agents with multiple queues problem
« Last post by eaortizn85 on May 09, 2018, 18:07:32 »
I apologize if this is a solved issue, but since I don't see it marked as SOLVED I'd like to contribute with my own experience.

I had the same issue using a softphone (tested Zoiper, X-Lite, 3CX and Micro SIP), Asterisk 11 (using chan_sip module instead of pjsip) and FreePBX 14 on my PBX. As Mirko said, QM has nothing to do with this; it is all about configuration on the PBX side.

The situation was as follows: the agent would receive a cal from Queue 01, however if a call rings in Queue 02 it would start the ringing alert (visual and sound) on the agent screen, of course this is really annoying for the agents, especially if they are logged in different high traffic queues.

We came up with 2 solutions for this:

1. MicroSIP has a parameter that sets the device to busy once he has 1 call (check documentation); along with disabling the alerts for MicroSIP would work. This works but it isn't ideal because the PBX will keep sending ringing alerts and the logs will be filled up with busy responses.

2. In FreePBX, the Skip Busy Agent configuration must be checked for "Yes+ringinuse=no" this will monitor the device status instead and therefore skip the extension device and not send the ring alert. On a side note, despite the ring strategy, I recommend using the Autofill configuration, check the documentation and you will see why.

Hope this help future readers.
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QueueMetrics news / Re: VIP callers management with QueueMetrics
« Last post by Panurong on May 09, 2018, 11:03:47 »
What is Queue Management with QueueMetrics?
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How can I listen to it? Featured Post
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Loway Switzerland announces the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

Release 18.04 introduces new features and it is focused on security, data protection and call recordings improvement.
There have been five new reports and over 80 bugs fixed and minor features changed since version 17.06.
New features include Scheduled Jobs, Configuration Synchronizer, Password Encryption, Wallboard Queue Filtering and Agent Page Call Variables.

QueueMetrics 18.04 version is now integrated with CallCabinet for QueueMetrics in order to provide unlimited secure cloud call recordings.
A new pluggable listener module is included in version 18.04. This module allows you to listen to recordings that are being stored remotely, using Atmos CallCabinet for QueueMetrics software.

For more information about QueueMetrics 18.04 visit the press release page at https://www.loway.ch/press-releases.jsp?uid=press-20180425-queuemetrics-release_1804&lid=U074

QueueMetrics 18.04 supports Asterisk 13, 14 and 15, as well as any previous Asterisk version and all major Asterisk distributions and is available as QueueMetrics-Live Cloud service or On-Premise software package.

Updating from a previous working version of QueueMetrics to version 18.04 is free of charge, simply follow the manual indications at http://manuals.loway.ch/QM_UserManual-chunked/ch02.html#_updating_from_a_previous_version_of_queuemetrics

For a QueueMetrics trial visit https://www.queuemetrics.com
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Running QueueMetrics / Re: Agent login gets http status 404-not found
« Last post by sylwat on April 20, 2018, 15:52:47 »
Any resolution to the aforementioned issue? come to find out the agent is able to log in however its the splash screen behind the new agent page that is creating this issue.
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QueueMetrics news / Tutorial: Automated recalls with QueueMetrics
« Last post by Mausabot on April 20, 2018, 08:47:34 »

When managing an Asterisk call center you will often find yourself in a situation where your services have a known peak time. In this case a need arises to staff agents based on the load at peak.
One of the best possible solutions is to offer your customers the possibility to be called back.

Discover how to manage at best automated recalls with this new tutorial

https://www.queuemetrics.com/blog/2018/04/19/auto-recalls?lid=U073
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Running WombatDialer / Re: two or more asterisk
« Last post by Yodasaki on April 20, 2018, 08:29:51 »
Can you recommend this information to me?
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QueueMetrics news / Re: VIP callers management with QueueMetrics
« Last post by Yodasaki on April 20, 2018, 08:29:26 »
I am looking for these information.
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