Recent Posts

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QueueMetrics news / New Interview about Voip Market on Loway Guru Blog
« Last post by Mausabot on May 22, 2017, 14:27:46 »
David Puckett, Product Line Manager at Yeastar, talks about present and future of call centers based on Asterisk technology, S-Series integration advantages and best practice in this brand new interview on Loway call center Guru blog.

Read the full interview https://www.loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20170522-david_puckett&lid=U012
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QueueMetrics-Live call-center suite, is now fully integrated with the Yeastar S-Series VoIP PBX.

This provides professionals with a top notch solution for monitoring everything that happens in their call center, turning S-Series VoIP PBX into a 360 degrees call centre platform. QueueMetrics identifies trends and analyses metrics in a VoIP network with complete stats reporting, queue management, call tracking and advanced monitoring features.

More info: https://www.loway.ch/press-releases.jsp?uid=press-20170517-yeastar_s-series&lid=U011
3
Hello,

WD is setting state to TERMINATED in both cases no matter if agent answer or not the call. Please give us any clue.

Thank you.
4
Wombat perfectly works with MySQL 5.1. In my case, the problem was the innodb module, there was "skip-innodb" in /etc/my.cnf.

Hope this will help.


5
There isn't any chance to install wombat in a Centos 6.7 with MySQL 5.1? I'm having the same error when wombat installer tries to insert wombat database tables.

Thanks in advance,
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Running QueueMetrics / Re: Strange doubling after update
« Last post by aguywithaphone on April 28, 2017, 15:15:28 »
Perhaps it was because this instance of QM is almost 4 years old, and I have only updated sporadically (not every at every version). Anyways thanks for you help, is there a way I can mark this as resolved?
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Realtime Live / Re: Realtime Page - Suggestion
« Last post by Benjaminr on April 27, 2017, 08:57:13 »
I would like to know more about your content.
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QueueMetrics installation / Re: A problem occurred in QueueMetrics.
« Last post by Benjaminr on April 27, 2017, 08:56:55 »
Can I get more benefits?
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Running WombatDialer / List numbers not dialed yet
« Last post by galeras on April 26, 2017, 21:43:15 »
Hello there.

Please let me know how to list numbers not dialed yet.

Thank you.
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If call center customers were annoyed with your IVR/Call Flow, and were so motivated to hang up out of frustration and call your competitor – wouldn’t you rather know about it, rather than ignore it?

Discover how to make it as easy as possible for your customers to transact with you in this new article by "The IVR Voice" Allison Smith

Read more https://www.queuemetrics.com/blog/2017/04/24/Allison-Smith-IVR-Head_in_the_sand/?lid=U009
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