Recent Posts

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QueueMetrics news / Troubleshooting: Sending data to QueueMetrics
« Last post by Mausabot on January 17, 2019, 15:14:06 »
If after QueueMetrics call center suite installation you are not seeing any data, usually the main reason is that QueueMetrics is not yet receiving them.
In this case itís highly probable that Uniloader is not working correctly.

Discover how to make your easy and quick troubleshooting.

Check the tutorial here:

https://www.queuemetrics.com/blog/2019/01/17/Troubleshooting-sending-data-to-queuemetrics/?lid=U110
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It was quite good that I had the opportunity to read this great content.
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I read this stuff and like it a lot. It is a good thing that I never read from anywhere.
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QueueMetrics news / Dimensioning QueueMetrics Call Center Suite for Asterisk PBX
« Last post by Mausabot on December 04, 2018, 16:15:26 »
QueueMetrics monitoring suite for Asterisk PBX is not an especially resource-hungry application and is built to be quite thrifty, but as a tool that can be used in multiple ways and to run possibly very large reports, it is sometimes needed to do a little analysis beforehand.

While actual numbers depend heavily on the specific usage patterns, there are some general guidelines one can follow in dimensioning.

Discover how with this new tutorial:

https://www.queuemetrics.com/blog/2018/12/04/dimensioning-queuemetrics/?lid=U106
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QueueMetrics news / Asterisk Satisfaction Survey video presentation AstriCon 2018
« Last post by Mausabot on November 27, 2018, 10:48:41 »
AstriCon, the longest-running event devoted to all-things Asterisk, celebrated its 15th year in Orlando.

In 2018 Loway launched a customer satisfaction survey in order to understand the broad trends impacting on Asterisk based call centres.
Which PBX model is the most used worldwide? Are customers and users satisfied? How big are Asterisk call centers?

These are questions that this satisfaction survey, unique in the Asterisk market, answered for the first time.
Results were presented by Loway's Founder in a live session during AstriCon Orlando.

Watch the conference on https://www.youtube.com/watch?v=gL0MiJUS1F0?lid=U105
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In 2014 we released the first Asterisk call center satisfaction survey. We ran the survey as a tool to analyze satisfaction on existing #QueueMetrics users. But results went on the direction of an overview of the Asterisk call-center industry in 2014 - 2015 (https://www.queuemetrics.com/callcenter-survey.jsp).

In 2018 we launched a similar survey and planned to offer it not just to QueueMetrics users but to the Asterisk contact center worldwide community.

The results are finally here!

Discover now "Asterisk in the Contact Centre Satisfaction Report 2018".

Visit the survey page at https://www.queuemetrics.com/asterisk-contactcentre-survey.jsp?lid=U103
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QueueMetrics news / IVR: The Call Center Warm-Up Band
« Last post by Mausabot on November 09, 2018, 10:19:09 »
Tips and tricks for a successful IVR management.

Discover the secrets for an effective callcenter IVR management and activity tracking in this new article by Allison Smith (@voicegal) for the QueueMetrics monitoring suite technical blog.

Read it now:

https://www.queuemetrics.com/blog/2018/11/08/IVR-callcenter-warmup/?lid=U102
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QueueMetrics news / Managing agents pauses with QueueMetrics call-center suite
« Last post by Mausabot on October 26, 2018, 10:53:46 »
What is the advantage of using the Icon agent page of QueueMetrics to manage pause codes?

QueueMetrics suite for Asterisk call centers lets your Agents manage their own pause status, allowing you to track reliably and consistently their working day.

Pause codes can be customized to suite your needs and are designed so you can run reports with them included. 
   
Learn how in this new tutorial:

https://www.queuemetrics.com/blog/2018/10/26/QueueMetrics-Pause-Codes/?lid=U099
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Running QueueMetrics / Large storage with recordings not working in cluster
« Last post by emel_punk on October 23, 2018, 16:14:44 »
EHLO

I have 2 servers in a cluster and they work properly, I could hear the recording file. But since the amount of files is large by now I want to improve amount of time the details pop-up windows takes to  show information so  I read the manual and configured the cluster like this:

cluster.servers=server1|pserver2

cluster.server1.manager=tcp:admin:admin2018@192.168.0.1
cluster.server1.queuelog=sql:P001
cluster.server1.monitored_calls=/mnt/server1/%YY/%MM/%DD/
cluster.server1.callfilesdir=
cluster.server1.audioRpcServer=
cluster.server1.agentSecurityKey=
cluster.server11.websocketurl=ws://10.10.3.5:8088/ws
cluster.server11.rtcWebBreaker=false

cluster.server2.manager=tcp:admin:elastix456@localhost
cluster.server2.queuelog=sql:P002
cluster.server2.monitored_calls=/mnt/server2/
cluster.server2.callfilesdir=
cluster.server2.audioRpcServer=
cluster.server2.agentSecurityKey=
cluster.server21.websocketurl=ws://127.0.0.1:8088/ws
cluster.server21.rtcWebBreaker=false

/mnt/server2 is a link to /var/spool/asterisk/monitor/ and /mnt/server1 is a NFS partition.

But it doesn't work server1 now. Recording file is blank when I click details. Before that i had cluster.server1.monitored_calls=/mnt/server1/  and worked but was slower.

Any lead to fix it?
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AstriCon, the longest-running event devoted to all-things Asterisk, is celebrating its 15th year in Orlando.

In 2014, Loway ran a call center survey for the Asterisk platform with interesting results. In 2018 Loway launched a similar survey and planned to offer it not just to QueueMetrics users but to the community of Asterisk contact centers in general.

Which model of PBX is the most used worldwide?
How satisfied are customers and users?
How big are Asterisk call-centers?
And more!

Results are finally here and will be presented by Loway's Founder in a special session at AstriCon 2018 in Orlando, Florida, October 10.

Join us in Orlando: https://astricon2018.sched.com/?lid=U094
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