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1
Outbound and QueueMetrics / Re: Outbound on Realtime Page
« Last post by mirkox on November 17, 2017, 09:16:07 »
Ok I imagine you have Qloader installed then, on your Asterisk machine. Follow these steps:

1) stop qloaderd temporarily: service qloaderd stop
2)install uniloader with: yum install uniloader
3) stop uniloader: service uniloader stop
4) open /etc/sysconfig/uniloader and check the settings, you can refer to qloader's file (/etc/sysconfig/qloaderd) for IP, usernames, passwords. Don't uncomment the "QueueMetrics-Live" section
5) open /etc/sysconfig/unitracker, check that the AMI credentials are ok and make sure to enable the outbound tracking by setting it to 1
6) restart uniloader: service uniloader restart
7) make unitracker a service: chkconfig --add unitracker
8) restart unitracker: service unitracker restart
9) all the outbound calls will be tracked under the 'q-outbound' queue, so you need to define this queue in QueueMetrics if you don't have it already
10) test that everything works and shows up in QM
11) if you are sure that everything is working fine you can remove qloaderd: yum remove qloaderd
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Outbound and QueueMetrics / Re: Outbound on Realtime Page
« Last post by ryan82 on November 17, 2017, 00:24:25 »
No, I'm not familiar with Uniloader.
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Outbound and QueueMetrics / Re: Outbound on Realtime Page
« Last post by mirkox on November 16, 2017, 09:16:54 »
Hi Ryan,

there's a better and easier way to track outbound calls now; are you already using Uniloader to load the queue_log into QueueMetrics? If yes, which version?

Mirko
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Outbound and QueueMetrics / Outbound on Realtime Page
« Last post by ryan82 on November 16, 2017, 01:07:48 »
Apologies in advance, but I've read several posts here in the forums as well as every guide I could find in the support section, and I still can't get outbound call reporting to work correctly. I'm also a complete novice to Asterisk and don't really understand the dialplan code very well.

We don't use the QM agent web interface, agents use hard phones to manually log in and out of queue, use pause, etc. Making calls isn't an issue, showing report in QM of those calls is. Outbound queue has been created in freepbx, outbound trunk and routes are setup as described in the guide. Below is the dialplan from extensions_queuemetrics.conf. I think that's the problem.

My goal is to show outbound calls on the QM realtime page as well as in QM historical reporting. Agents may dial the following prefixes when making calls outgoing: 8, 9, 91, as well as a couple 5-digit dialing combinations (3xxxx or 6xxxx). Any help with how I would create a dialplan to accomplish this would be much appreciated. If any additional information is needed, please let me know.

Code: [Select]
[queuedial]
; this piece of dialplan is just a calling hook into the [qm-queuedial] context that actually does the
; outbound dialing - replace as needed - just fill in the same variables.
exten => _XXX.,1,Set(QDIALER_QUEUE=q-350{EXTEN:0:3})
exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:3})
exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${CALLERID(num)})
exten => _XXX.,n,Set(QDIALER_CHANNEL=DAHDI/g0/${QDIALER_NUMBER})
exten => _XXX.,n,Set(QueueName=${QDIALER_QUEUE})
exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
exten => _XXX.,n,Goto(qm-queuedial,s,1)

[qm-queuedial]
; We use a global variable to pass values back from the answer-detect macro.
; STATUS = U unanswered
;        = A answered    (plus CAUSECOMPLETE=C when callee hung up)
; The 'g' dial parameter must be used in order to track callee disconnecting.
; Note that we'll be using the 'h' hook in any case to do the logging when channels go down.
; We set the CDR(accountcode) for live monitoring by QM.
;
exten => s,1,NoOp( "Outbound call - A:${QDIALER_AGENT} N:${QDIALER_NUMBER} Q:${QDIALER_QUEUE} Ch:${QDIALER_CHANNEL}" )
exten => s,n,Set(CDR(accountcode)=QDIALAGI)
exten => s,n,Set(ST=${EPOCH})
exten => s,n,Set(GM=QDV-${QDIALER_AGENT})
exten => s,n,Set(GLOBAL(${GM})=U)
exten => s,n,Set(GLOBAL(${GM}ans)=0)
exten => s,n,Macro(queuelog,${ST},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},CALLOUTBOUND,,${QDIALER_NUMBER})
exten => s,n,Dial(${QDIALER_CHANNEL},300,gM(queuedial-answer^${UNIQUEID}^${GM}^${QDIALER_QUEUE}^${QDIALER_AGENT}^${ST}))
exten => s,n,Set(CAUSECOMPLETE=${IF($["${DIALSTATUS}" = "ANSWER"]?C)})

; Trapping call termination here
exten => h,1,NoOp( "Call exiting: status ${GLOBAL(${GM})} answered at: ${GLOBAL(${GM}ans)} DS: ${DIALSTATUS}"  )
exten => h,n,Goto(case-${GLOBAL(${GM})})
exten => h,n,Hangup()

; Call unanswered
exten => h,n(case-U),Set(WT=$[${EPOCH} - ${ST}])
exten => h,n,Macro(queuelog,${EPOCH},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},ABANDON,1,1,${WT})
exten => h,n,Hangup()

; call answered: agent/callee hung
exten => h,n(case-A)i,Set(COMPLETE=${IF($["${CAUSECOMPLETE}" = "C"]?COMPLETECALLER:COMPLETEAGENT)})
exten => h,n,Set(WT=$[${GLOBAL(${GM}ans)} - ${ST}])
exten => h,n,Set(CT=$[${EPOCH} - ${GLOBAL(${GM}ans)}])
exten => h,n,Macro(queuelog,${EPOCH},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},${COMPLETE},${WT},${CT})
exten => h,n,Hangup()

5
During the last year Loway worked on a number of themes that made WombatDialer predictive dialer for Asterisk PBX an excellent tool for call center outbound campaign management.

This includes the development of Reverse Dialing and Reverse Stepwise Dialing features, as well as AMD/Fax detection, Black lists and Robinson lists.

Read more https://www.wombatdialer.com/blog/blog/2017/11/14/wombatdialer-reversedialing-tutorial/?lid=U055
6
Is there an option to display destination phone number or Location on agents page? We receive calls in100+ number and all routed to same queue. When a call's come in to an particular number, lets say (12345678- i will call it as California) i want the destination number to match with my database and display as California. But want to check how i can display the same in agents Screen. So my agent know, the customer is calling for that Location before asking the customer.
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Discover in this new tutorial how to automatically track normal outbound calls with QueueMetrics callcenter software for Asterisk PBX. 
We will guide you step by step through the several benefits of using the new outbound call tracking feature of QueueMetrics' Uniloader in your daily call center management.

https://www.queuemetrics.com/blog/2017/11/09/automatic-outbound-calls-tracking/?lid=U053
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Realtime Live / Re: Realtime Report Panel does not show all options
« Last post by mirkox on November 09, 2017, 08:56:14 »
Yes, or if you want write to our support email if you want to share with us screenshot, or maybe even the content of the arch_users table in the database. You can find the email in our website (top-right)
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Realtime Live / Re: Realtime Report Panel does not show all options
« Last post by mswan on November 08, 2017, 18:30:49 »
All other users are not having an issue.  (same user class; same permissions).   do you to delete this person and set them up again?
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Realtime Live / Re: Realtime Report Panel does not show all options
« Last post by mirkox on November 08, 2017, 09:11:52 »
That's weird, what happens if you clone another user that works fine?
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