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Messages - QueueMetrics

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This technical article explains it all:

It is a big nuisance that there are so many different TZ data files bundled with different versions of Java itself, so unless you want to upgrade to the latest JDK, you don't tknow if it will work for you until it breaks.

Running QueueMetrics / Re: Restricting agent reports
« on: March 14, 2007, 19:15:03 »
you mean you want your agents to log in into QM and see the historical reports filtered by their own agent code? A question: why do you need to do that? that's a bit uncommon :)

That's simply great - I believe this problem will involve a lot of our customers and prospects, so we are adding that to the FAQ.
Thanks you!

You are welcome! we love those bugs that aren't! :)

I am running this on the latest 1.3.3 using a standard Windows Python 2.4 install. I am no Python guru so if you know how to get the exact version numbers of components I'll be glad to help.

I do this:

>>> url = ""
>>> server = xmlrpclib.Server( url )
>>> res = server.QM.stats( "queue-dps", "robot", "robot","", "","2005-10-10.10:23:12", "2007-10-10.10:23:10","", ['KoDO.DiscCauses', 'CallDistrDO.AnsDistrPerDay' ] )
>>> res.keys()
['CallDistrDO.AnsDistrPerDay', 'result', 'KoDO.DiscCauses']

And get no errors - in fact the keys are correct results.

If I try running the method:

>>> server.system.listMethods

Traceback (most recent call last):
  File "<pyshell#7>", line 1, in -toplevel-
  File "C:\Programmi\Python24\lib\", line 1096, in __call__
    return self.__send(self.__name, args)
  File "C:\Programmi\Python24\lib\", line 1383, in __request
  File "C:\Programmi\Python24\lib\", line 1147, in request
    return self._parse_response(h.getfile(), sock)
  File "C:\Programmi\Python24\lib\", line 1286, in _parse_response
    return u.close()
  File "C:\Programmi\Python24\lib\", line 744, in close
    raise Fault(**self._stack[0])
Fault: <Fault -1: 'The specified handler cannot be found'>

I get the error message - most likely it means QM does not support XML-RPC methods autodiscovery.

Are you sure that your URL is the correct URL for QM 1.3.3? if you use your browser and enter the address does this lead you to the Authentication page?

Please keep us posted.

I see you are using the extension .dp, that will surely give a 404 error  :)
I am checking to see if there is any problem with the XML-RPC interface in 1.3.3.

it is correct that the file is missing, as URLs ending in .do are dynamic mappings and not jsp pages. But the dynamic mapping seems to be present in 1.3.3 as in any other version. The fact that you see a 404 error if you call that URL with a browser or anything not sending an XML-RPC call is correct as well. To be sure it's being called, look up in tomcat/logs/localhost-{today}.txt and look if lines like the following are being appended:

2007-03-14 09:15:39 StandardContext[/queuemetrics-1.3.3][5A5E655EAAE75E2A330D9CD4BF0FA7D3] Inizio classe
2007-03-14 09:15:40 StandardContext[/queuemetrics-1.3.3][5A5E655EAAE75E2A330D9CD4BF0FA7D3] Fine classe
2007-03-14 09:15:40 StandardContext[/queuemetrics-1.3.3]LowayTransactionController: [5A5E655EAAE75E2A330D9CD4BF0FA7D3] Tempo totale esecuzione verbo 'xmlrpc': 1725 ms

Anybody else experiencing problems with XML-RPC?

Running QueueMetrics / Re: changing stats information
« on: March 12, 2007, 20:25:40 »
Hello David,

you can easily modify the time interval and maximum time for the SLA breakdown by changing the properties named sla.max_monitored_delay and sla.interval in the WEB-INF/ file.

The hourly breakdown acnnot be changed at the moment, but we atre working on improving that soon after release 1.4.

The tavern / Re: Welcome everyone
« on: March 08, 2007, 23:35:46 »
it's really nice you finally have a forum ...

We have been considering to implement either a mailing list or a forum solution for a while, and finally decided for a forum because it's a bit more immediate to use and search if compared to a mailing list.

We hope this forum can get to be a useful tool for our community of users worldwide. Ideas for improvement are welcome.

QueueMetrics installation / Re: New QueueMetrics FAQ
« on: March 08, 2007, 21:30:23 »
We also have a new FAQ out about how to track which of multiple incoming DIDs did actually send calls to a given queue.

QueueMetrics installation / New QueueMetrics FAQ
« on: March 08, 2007, 18:11:55 »
We just added a few new QueueMetrics FAQ entries, and notably:

  • JBoss deployment
  • MySQL timeouts with Qloaderd
  • Rewriting the CLID of incoming calls

You can find the new FAQ here:

The tavern / Re: Welcome everyone
« on: March 08, 2007, 15:48:27 »
Nice to see it's working. I am posting a few links to this message board on the mail QM website, let's see how it goes.

The tavern / Re: Welcome everyone
« on: March 07, 2007, 13:06:54 »
Hello there. it seems it's working.

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# 2019-02-11