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Messages - emel_punk

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31
Running QueueMetrics / working with outgoing calls
« on: July 05, 2011, 18:10:26 »
Hi Guys

I have been working now on oubound calls and i want to use the agents page to have some control on agents, so they now(outbound agents) use agents page to pause and tipify calls. But i want to know if this can be seen on reports. Because easily it is not.

 ???



32
Running QueueMetrics / Re: refresh realtime Agent page
« on: July 05, 2011, 17:50:16 »
Ohh well.  :'(

Thanks Dude

33
Running QueueMetrics / Re: refresh realtime Agent page
« on: July 01, 2011, 21:01:54 »
No sorry, even if i change it to my personal value, it keep the default value on agent web only, the monitor page for admin it works fine the refresh time.

34
Running QueueMetrics / Re: refresh realtime Agent page
« on: June 22, 2011, 16:48:51 »
Hi, this post is kind of  old but i have the same problem still, i mean, I changed the next  parameter  from 18 to 5, Because agent page refresh was  taking too much.

#In how many seconds is the realtime page to refresh?
realtime.refresh_time=5

But after  the change, the page still taking 18 seconds to refresh and the monitor page for my admin time change to 5  seconds.  it looks like the parameter is not for agent page refresh.

So what could it be?

Oh i got asterisk 1.6 and QM 1.7.0

35
Running QueueMetrics / Re: Vicidial y Queuemetrics.
« on: January 19, 2011, 17:34:30 »
Thanks!!!!!!!!
It worked !!!
 ;D

36
Running QueueMetrics / Re: Vicidial y Queuemetrics.
« on: January 18, 2011, 21:24:54 »
well its the same from the beggining.
ive just check  the manual an wanted to make sure everything was as it should be following the manual.
and still no worked. plus i wanted to activate mysql info page with plugin USR_MYSQL for admin user and aitn work either.

I have all vicidial info in queue_log table:

running this :

mysql>  SELECT partition, count(*) FROM queue_log GROUP BY partition;
+-------------+----------+
| partition | count(*) |
+-------------+----------+
| P000      |      410 |
| P01        |       50 |
+------------+----------+
2 rows in set (0.03 sec)

where P01 its vicidial.



 ???

37
Running QueueMetrics / Re: Vicidial y Queuemetrics.
« on: January 17, 2011, 21:50:32 »
No it doesnt work.

 ???

38
Running QueueMetrics / Re: Vicidial y Queuemetrics.
« on: December 29, 2010, 20:26:25 »
Hi there.

I,ve been trying to do that my vicidial insert the queue log into my mysql  database  as P01. But i dont see that option on vicidial. also i dont know how can i set it up that especific parameter.
so i change the next line in configuration properties.

cluster.blackflag.queuelog=sql:P01

so ive guess that now i can see my info into QM but it doesnt.

also ive try to follow the manual, to CHeck MYSQL database status. ive set up my user  and added USR_MYSQL  to User key but i dont see any mysql new page on edit settings.

so any helps : ???

39
Running QueueMetrics / Re: Vicidial y Queuemetrics.
« on: December 21, 2010, 18:06:22 »
this is the mysql output:

mysql> SELECT partition, count(*) FROM queue_log GROUP BY partition;
+-----------+----------+
| partition | count(*) |
+-----------+----------+
| P01       |       26 |
+-----------+----------+
1 row in set (0.00 sec)

40
Running QueueMetrics / Re: Vicidial y Queuemetrics.
« on: December 20, 2010, 17:45:11 »
what do you mean with partition? the two servers?
ive checked queuemetrics DB->queue_log table
and this is what  ive found.


http://i279.photobucket.com/albums/kk121/emel_punk/fotoqm.jpg


my calls from the other server are there in QM.

41
Running QueueMetrics / Vicidial y Queuemetrics.
« on: December 16, 2010, 22:50:53 »
Queuemetrics its perfect. and our clients are very happy. But happiness is lastless. Now i need to join stadistics with  vicidal. with another asterisk and ive been folllowing the manuals about that. so QM connects perfectly to my vicidialserver,  extract my agents and so. on  i Also  configured vicidal to record the log into  QM database. and great. But ..... when i want to check out the calls  from a Queue in the QM web , shows nothing. Ive checked  the Database -> queue_log and the calls are there.

So  what could it be?

here is the config i did on configuration.properties:


cluster.servers=pixies|mudhoney

cluster.mudhoney.manager=tcp:usuario:clave@10.0.50.14
#cluster.mudhoney.queuelog=sql:VIC
cluster.mudhoney.queuelog=sql:PO1
cluster.mudhoney.monitored_calls=z:/qm_streamcall/server_mudhoney
cluster.mudhoney.callfilesdir=/media/mudhoney/monitor
cluster.mudhoney.audioRpcServer=
cluster.mudhoney.agentSecurityKey=

cluster.pixies.manager=tcp:usuario:clabv@127.0.0.1
cluster.pixies.queuelog=sql:P002
cluster.pixies.monitored_calls=z:/qm_streamcall/server_trix
cluster.pixies.callfilesdir=
cluster.pixies.audioRpcServer=
cluster.pixies.agentSecurityKey=





Thanks !!! ;D

42
Running QueueMetrics / Re: slow QM.
« on: September 29, 2010, 17:11:40 »
Oh sorry ive forgot to post that i was doing wrong and  i realize later and now isnt slooowwly as before. Thanks ! ;)


43
Running QueueMetrics / Re: slow QM.
« on: July 16, 2010, 20:34:12 »
All right, now the waiting time reducted,  but i  also  need to reduce the time when  a supervisor click on  TRACK QA. it takes  to  much.

 :'(

44
Running QueueMetrics / slow QM.
« on: July 13, 2010, 23:37:37 »
Hi how ya doin'? ;)


since we installed QM   we have been watching  that its getting slow when we click on QA icon and if we details a call ?


how can i  resolve this, because, my client have to wait 5 or 10 minutes  between.?

Thanks 

 8)

45
Running QueueMetrics / Re: Some calls appear with ID call
« on: July 13, 2010, 22:59:47 »
Oh thanks, i see that my calls is getting duplicated on queue_logs.

Thanks !!  ;)

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