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Messages - emel_punk

Pages: [1] 2 3 ... 7
1
Running QueueMetrics / Re: license agreement every 5 minutes.
« on: February 17, 2018, 16:46:54 »
Does anybody have a clue? or should I contact support  by mail?... because this issue is really important and it's happening on my 3 servers connected to the cluster

2
Running QueueMetrics / license agreement every 5 minutes.
« on: February 09, 2018, 18:06:56 »
EHLO

I have 3 QM servers on clusters. I had to update one of the servers because had some problem with hardware and after installed  and configured cluster every 5 minutes ask for "agree license". 
the updated server has  queuemetrics-17.06.4-419 while others 2 queuemetrics-15.10.6-20 and queuemetrics-14.06.2-822 could this be the problem?

3
Running QueueMetrics / multiple pauses events
« on: December 09, 2017, 22:31:25 »
Greetings

I need to handle several pauses events on queue_log  at the same time on QM, our software is handling a pause while the agent is on a call, called "on a call" and will have a page, and will not be able to receive calls until the page has been successfully submitted.

The problem is when an agent need to pause to go to break, and does it during a call to ensure the system doesn't send him a next cal. The unpause event received first will discard the second, so after the agent hangs our customer and submit the form, the "on a call" pause is unpaused, but when the  agent return from his break an unpause his "break" QM doesn't show it.

"answer a call/on a call pause"                     "break pause"                         "call ends"                  "submit form/on a call unpause"          "unpause break"
     |-----------------------------------------------------------|--------------------------------------|-------------------------|--------------------------------------------------|

can it be done?


4
Running WombatDialer / Can't set values with UserEvent for the call
« on: November 28, 2017, 22:15:10 »
Greetings


I have a partial code where I need to check some values and change it before the calls is make, so in my context "RTM-Marcar"  I try to change it with:

exten => _9876XXXXXXX.,n,UserEvent(CALLSTATUS,Uniqueid:${UNIQUEID},V:PROGRAMADOFUTURO)
exten => _9876XXXXXXX.,n,UserEvent(ATTRIBUTE,Uniqueid:${UNIQUEID},INTENTO:1)

But after the call is done, INTENTO and V aren't changed, According to the manual I can set up the value established from the call and will be stored in the result of the call with UserEvent. But nothing happens.

Any ideas?


5
Running QueueMetrics / Re: Add, remove agents from queues as admin
« on: September 21, 2017, 15:30:18 »
Many thanks for your support :)

6
Running QueueMetrics / Re: Add, remove agents from queues as admin
« on: September 19, 2017, 23:12:09 »
I have notice our server with the problem use 15.10.6-20 and does not have that platform.pbx parameter.  I could resolve the problem with the newest version (VM) just by leaving in blank platform.pbx but no luck on the version 15.10.6-20

7
Running QueueMetrics / Re: Add, remove agents from queues as admin
« on: September 19, 2017, 18:05:22 »
platform.pbx=DIRECTAMI
platform.directami.agent=Agent/${num}
platform.directami.extension=SIP/${num}
platform.directami.transfer=${num}@from-internal
platform.directami.outbound.enabled=true
platform.directami.localext=SIP/${num}
platform.directami.verbose=false


8
Running QueueMetrics / Add, remove agents from queues as admin
« on: September 18, 2017, 19:59:08 »
Greetings

I need to add, pause, unpause, remove members from realtime page, as admin. QM is using AMI to do this but I need to be able to perform this from a context, from the agent page it does work using dialplan from extensions_queuemetrics.conf, but from realtime page it use, 'QueueAdd' from AMI.



9
It's a Vicidial server(Qm is on a different server), the VICIserver is logging  it to queue_log table on mysql on QM. The rest is working OK but the reported incident here

10
no, it doesn't

11
EHLO

On the realtime page I cannot watch the correct amount of agents displayed. I already added the agents to the queue but still no luck.  Here is a snapshot.[  it should appear 1 agent or the ones in each queue.

12
Many thanks for you support

13
as the subject says after an update because I was unable to put to work my campaing with a queue endpoint, the dialer is unable to start. on Catalina.out log file I see the following error:

May 20, 2016 2:15:04 PM ch.loway.app.wombat.dialer.LogSyslog logMe
SEVERE: Error logging error msg:Restarting
When opening  got error: -- Inner Exception --
Exception: java.sql.SQLException
Error:
No suitable driver found for
Stack trace:
java.sql.SQLException: No suitable driver found for
        at java.sql.DriverManager.getConnection(DriverManager.java:602)
        at java.sql.DriverManager.getConnection(DriverManager.java:207)
        at it.loway.tpf.SQL.openConnection(SQL.java:66)
        at ch.loway.app.wombat.dialer.LogSyslog.logMe(LogSyslog.java:35)
        at ch.loway.app.wombat.dialer.LogSyslog.log(LogSyslog.java:71)
        at ch.loway.app.wombat.dialer.WombatDialerWatchdog.logSyslog(WombatDialerWatchdog.java:245)
        at ch.loway.app.wombat.dialer.WombatDialerWatchdog.startChildren(WombatDialerWatchdog.java:194)
        at ch.loway.app.wombat.dialer.WombatDialerWatchdog.run(WombatDialerWatchdog.java:61)
        at ch.loway.oss.slicedbread.MessagingConsole$1.run(MessagingConsole.java:191)
        at java.lang.Thread.run(Thread.java:662)
-- End Inner Exception --

        at it.loway.tpf.SQL.openConnection(SQL.java:70)
        at ch.loway.app.wombat.dialer.LogSyslog.logMe(LogSyslog.java:35)
        at ch.loway.app.wombat.dialer.LogSyslog.log(LogSyslog.java:71)
        at ch.loway.app.wombat.dialer.WombatDialerWatchdog.logSyslog(WombatDialerWatchdog.java:245)
        at ch.loway.app.wombat.dialer.WombatDialerWatchdog.startChildren(WombatDialerWatchdog.java:194)
        at ch.loway.app.wombat.dialer.WombatDialerWatchdog.run(WombatDialerWatchdog.java:61)
        at ch.loway.oss.slicedbread.MessagingConsole$1.run(MessagingConsole.java:191)
        at java.lang.Thread.run(Thread.java:662)
May 20, 2016 2:15:04 PM org.hibernate.util.JDBCExceptionReporter logExceptions
SEVERE: No suitable driver found for
May 20, 2016 2:15:04 PM ch.loway.app.wombat.dialer.LogSyslog logMe
SEVERE: Write Syslog:Crashed|-- Inner Exception --
Exception: org.hibernate.exception.JDBCConnectionException
Error:
Cannot open connection
Stack trace:
org.hibernate.exception.JDBCConnectionException: Cannot open connection
        at org.hibernate.exception.SQLStateConverter.conve...||
May 20, 2016 2:15:04 PM ch.loway.app.wombat.dialer.LogSyslog logMe
SEVERE: Error logging error msg:Crashed
When opening  got error: -- Inner Exception --
Exception: java.sql.SQLException
Error:
No suitable driver found for
Stack trace:
java.sql.SQLException: No suitable driver found for
        at java.sql.DriverManager.getConnection(DriverManager.java:602)
        at java.sql.DriverManager.getConnection(DriverManager.java:207)
        at it.loway.tpf.SQL.openConnection(SQL.java:66)
        at ch.loway.app.wombat.dialer.LogSyslog.logMe(LogSyslog.java:35)
        at ch.loway.app.wombat.dialer.LogSyslog.log(LogSyslog.java:71)
        at ch.loway.app.wombat.dialer.DbLayer.logSyslog(DbLayer.java:299)
        at ch.loway.app.wombat.dialer.WombatDialerProcess.run(WombatDialerProcess.java:127)
        at ch.loway.oss.slicedbread.MessagingConsole$1.run(MessagingConsole.java:191)
        at java.lang.Thread.run(Thread.java:662)
-- End Inner Exception --

        at it.loway.tpf.SQL.openConnection(SQL.java:70)
        at ch.loway.app.wombat.dialer.LogSyslog.logMe(LogSyslog.java:35)
        at ch.loway.app.wombat.dialer.LogSyslog.log(LogSyslog.java:71)
        at ch.loway.app.wombat.dialer.DbLayer.logSyslog(DbLayer.java:299)
        at ch.loway.app.wombat.dialer.WombatDialerProcess.run(WombatDialerProcess.java:127)
        at ch.loway.oss.slicedbread.MessagingConsole$1.run(MessagingConsole.java:191)
        at java.lang.Thread.run(Thread.java:662)
May 20, 2016 2:15:04 PM ch.loway.app.wombat.dialer.WombatDialerProcess run
SEVERE: -- Inner Exception --

Please some help at least I could get to work the dialer with the my older wombat version.

14
Running QueueMetrics / Stins Transfered calls
« on: February 22, 2016, 02:01:28 »
EHLO  Everyone

A few days ago I noticed  that some calls were transferred to extensions and  QM doesn't show the wav file.

I wonder how can I do to show them on QM?. I know stins calls but it only work for transfered calls to others queue.


15
Running QueueMetrics / fake queue
« on: April 05, 2014, 21:59:16 »
HI all

I am trying to do a fake queue to my agents so, I can bill their time through QM, all they have to do is pauses between activities and offcurse login with their users. But it turns out statics appear only after a real call inbound and I do not need calls inbound, I just using the queues as a trigger.

Is there any way of do this?

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