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Messages - Mausabot

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QueueMetrics news / VIP callers management with QueueMetrics
« on: April 06, 2018, 08:59:32 »
There are various methods that one can employ to deal with VIP callers. This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!

Discover how you can effectively manage this feature with this new tutorial for QueueMetrics call-center suite for Asterisk:

Loway announces that it has signed on to become official Sponsor of CommCon 2018, held at Wotton House, Surrey UK, on 25 - 29 June.

Loway will be official sponsor with its QueueMetrics call-center suite for Asterisk PBX and WombatDialer predictive dialer.

For more information read the press release at

CommCon is the UK's only Open Source RTC conference run by the community for the community.
At CommCon attendees get two tracks over 3 days covering both WebRTC and Open Source VoIP with an amazing speaker lineup; all of the 4 VoIP projects will be there.
The event will feature a knowledge packed WebRTC track with an update from Google as well as 4 of the Open Source SFU projects in attendance too.

For more information about CommCon visit the official website at

QueueMetrics news / Tutorial: Automating QA with QueueMetrics
« on: March 08, 2018, 16:55:12 »
Quality assessment is an effective process that significantly improve the awareness of a call center manager. But it also brings a series of disadvantages because reviewing calls manually is very expensive and most calls are not very informative.

What if we could automate the QA process?

Discover how with this new tutorial for QueueMetrics call center suite:

QueueMetrics news / Queue call back tutorial for Asterisk call centers
« on: February 26, 2018, 15:21:33 »
You can program an Asterisk queue so that when people tire of waiting, they press a digit and get to a menu where they can leave their number. Then the system queues their call and attempts to call them at a convenient time.

This is possible using the new WombatDialer predictive dialer for Asterisk call center.

Read the tutorial for free at

Loway team will present the new contact center management software lineup at the Asterisk Community Conference Africa 2018, where they will guide attendees through the new features of the call-center solutions portfolio and introduce them to the QueueMetrics monitoring and reporting suite.
Loway's CEO and Founder, Lorenzo Emilitri, will deliver two technical speeches on March 14 and 15: "Asterisk and the Docker revolution" and "Call centers 101: QueueMetrics and WombatDialer".

The speeches will be in a dedicated room of the convention and will cover, respectively, what Docker containers are and how Asterisk can work in a containerized environment, and effective call center management best practices using QueueMetrics monitoring suite and WombatDialer predictive dialer.


Are you looking for a way to easily track your Asterisk call center agents' session times, in order to produce accurate payroll records?
Are you having trouble figuring out how to differentiate between payable and non payable pauses for your workers?

If your answer is yes then discover how with the new QueueMetrics payroll tutorial:

Whether itís a regular election or the Prime Minister of Japan calls for a snap election. To capitalize on an electoral opportunity or decide on some pressing social issue. Polling gives political candidates a picture of where they stand with the electorate.

Discover how you can develop an effective Asterisk based telephone survey system using WombatDialer predictive dialer.

Read the "Asterisk IVR dialer" case history at

Version 16.06 of WombatDialer has been released with a lot of improvements and news. This includes a large number of bug fixes and a few interesting new features.

The most important feature is e-mail notifications. You can now tell WombatDialer to send you an e-mail when a campaign completes or changes its run status. Discover how to use this feature in the new tutorial.

Read it at

QueueMetrics news / QueueMetrics Tutorial: Wallboard Queue Filtering
« on: January 17, 2018, 14:41:20 »
Do you ever wish you could create your own custom wallboard to understand at a glance whatís going on in your Asterisk call center?
Do you need to monitor multiple queues as a single entity, yet maintaining a perception of how the singular queues are doing?
If the answer is yes, read now the new tutorial about queue management with QueueMetrics:

A lot happens in your call center everyday, and itís often hard to keep track of how your agents are performing every day. Data collection can be a tiring job, and making sense of it all itís even harder.

Would you like to have detailed reports about your call-center performance, neatly organized and formatted as you choose them to be, delivered automatically to you by email at regular intervals?

Discover how in this new tutorial for QueueMetrics-Live Asterisk call-center suite.

Read the tutorial at

Preview dialing is a type of reverse dialing available since the first WombatDialer predictive dialer versions.
Using this feature the agent has a chance to ďpreviewĒ the number that has to be called before actually having a call placed.

Discover in this new tutorial how to make it easy with Wombat.

Read the full tutorial

During the last year Loway worked on a number of themes that made WombatDialer predictive dialer for Asterisk PBX an excellent tool for call center outbound campaign management.

This includes the development of Reverse Dialing and Reverse Stepwise Dialing features, as well as AMD/Fax detection, Black lists and Robinson lists.

Read more

Discover in this new tutorial how to automatically track normal outbound calls with QueueMetrics callcenter software for Asterisk PBX. 
We will guide you step by step through the several benefits of using the new outbound call tracking feature of QueueMetrics' Uniloader in your daily call center management.

In this tutorial you will learn how to use the new Outbound Call Tracking feature of QueueMetrics' UniLoader. This feature allows QueueMetrics software for Asterisk to track outbound calls without resorting to DialPlan additions.
Itís a simple and effective setup that allows users to monitor outbound calls through the Real-Time page, the Agent page or through the Reports of QueueMetrics call center suite.

Read the full tutorial

QueueMetrics news / Thursday QueueMetrics Webinar Series
« on: October 25, 2017, 09:13:22 »
Find the most valuable Asterisk call-center solutions for your business with the "Thursday QueueMetrics Webinar Series".

This is an opportunity for you to learn valuable information about effective call center management using QueueMetrics software.
Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction.

And much more.

Book free now

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