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Messages - mirkox

Pages: [1] 2 3 ... 16
1
QueueMetrics installation / Re: Agents with multiple queues problem
« on: January 08, 2018, 09:55:59 »
Hi, theres nothing to wait, it depends only on your PBX configuration. Check the "Skip Busy Agent" configuration on all your queues.


2
Hi caper800,

no that's not possible; why would that make reportinh easier?

Mirko

3
Outbound and QueueMetrics / Re: Outbound on Realtime Page
« on: November 17, 2017, 09:16:07 »
Ok I imagine you have Qloader installed then, on your Asterisk machine. Follow these steps:

1) stop qloaderd temporarily: service qloaderd stop
2)install uniloader with: yum install uniloader
3) stop uniloader: service uniloader stop
4) open /etc/sysconfig/uniloader and check the settings, you can refer to qloader's file (/etc/sysconfig/qloaderd) for IP, usernames, passwords. Don't uncomment the "QueueMetrics-Live" section
5) open /etc/sysconfig/unitracker, check that the AMI credentials are ok and make sure to enable the outbound tracking by setting it to 1
6) restart uniloader: service uniloader restart
7) make unitracker a service: chkconfig --add unitracker
8) restart unitracker: service unitracker restart
9) all the outbound calls will be tracked under the 'q-outbound' queue, so you need to define this queue in QueueMetrics if you don't have it already
10) test that everything works and shows up in QM
11) if you are sure that everything is working fine you can remove qloaderd: yum remove qloaderd

4
Outbound and QueueMetrics / Re: Outbound on Realtime Page
« on: November 16, 2017, 09:16:54 »
Hi Ryan,

there's a better and easier way to track outbound calls now; are you already using Uniloader to load the queue_log into QueueMetrics? If yes, which version?

Mirko

5
Realtime Live / Re: Realtime Report Panel does not show all options
« on: November 09, 2017, 08:56:14 »
Yes, or if you want write to our support email if you want to share with us screenshot, or maybe even the content of the arch_users table in the database. You can find the email in our website (top-right)

6
Realtime Live / Re: Realtime Report Panel does not show all options
« on: November 08, 2017, 09:11:52 »
That's weird, what happens if you clone another user that works fine?

7
Realtime Live / Re: Realtime Report Panel does not show all options
« on: November 07, 2017, 08:50:02 »
Hi mswan,

is this user also part of the same user class?

8
Problems / Re: Wrong values from Json API and XMLRPC
« on: October 20, 2017, 12:15:12 »
Hi, please give us some examples of why they are wrong.
Also we suggest to update those QueueMetrics as those versions are old and potential bugs could have been fixed already.

Kind Regards
Mirko

9
Running QueueMetrics / Re: Automatic Call back technical support
« on: October 11, 2017, 15:37:05 »
Hi, unfortunately we don't have official resellers in India; we do have a reseller in the Arab Emirates that covers India, if you want we can share with you their contact, but write us o the support email directly for that please.

Kind Regards
Mirko

10
Running QueueMetrics / Re: Automatic Call back technical support
« on: October 09, 2017, 07:59:08 »
HI uniaxaj,

we have an integration tutorial between QueueMetrics and WombatDialer that creates an automatic callback system (if the customers gets tired of waiting they can press a button to be recalled later), check it out: http://blog.wombatdialer.com/post/35777830906/elastix-callback

You can request a WombatDialer demo key on the website so that you have one month for setting up and testing without limits.

Kind Regards
Mirko

11
Running QueueMetrics / Re: Add, remove agents from queues as admin
« on: September 20, 2017, 08:03:50 »
Yes, those property have no effect on version 15.10; my suggestion is to update QM and see how it goes with both platform DirectAMI and Classic

12
Running QueueMetrics / Re: Add, remove agents from queues as admin
« on: September 19, 2017, 09:11:54 »
Hi! Are you sure?

What's the exact version and build of QM you are using?

As far as I know the agent's page and realtime page should use the same methods to trigger commands to the PBX.

How is set platform.pbx?

13
Hi illailla,

go to the "Run custom report" page; from there you can use a lot of filters, included a minimum wait time.

Mirko

14
QueueMetrics installation / Re: Agents with multiple queues problem
« on: August 30, 2017, 08:03:19 »
Hi,
QueueMetrics can't in any way interfere with the call routing of your PBX; probably the problem is due to the setup of your queues (check the ring strategy, make sure you have ringinuse=no in all your queues).


15
Running QueueMetrics / Re: Call Recordings Not Listed
« on: August 30, 2017, 07:53:28 »
Hi, how did you setup default.monitored_calls and audio.server?

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