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Topics - emel_punk

Pages: [1] 2 3
1
EHLO

I have 2 servers in a cluster and they work properly, I could hear the recording file. But since the amount of files is large by now I want to improve amount of time the details pop-up windows takes to  show information so  I read the manual and configured the cluster like this:

cluster.servers=server1|pserver2

cluster.server1.manager=tcp:admin:admin2018@192.168.0.1
cluster.server1.queuelog=sql:P001
cluster.server1.monitored_calls=/mnt/server1/%YY/%MM/%DD/
cluster.server1.callfilesdir=
cluster.server1.audioRpcServer=
cluster.server1.agentSecurityKey=
cluster.server11.websocketurl=ws://10.10.3.5:8088/ws
cluster.server11.rtcWebBreaker=false

cluster.server2.manager=tcp:admin:elastix456@localhost
cluster.server2.queuelog=sql:P002
cluster.server2.monitored_calls=/mnt/server2/
cluster.server2.callfilesdir=
cluster.server2.audioRpcServer=
cluster.server2.agentSecurityKey=
cluster.server21.websocketurl=ws://127.0.0.1:8088/ws
cluster.server21.rtcWebBreaker=false

/mnt/server2 is a link to /var/spool/asterisk/monitor/ and /mnt/server1 is a NFS partition.

But it doesn't work server1 now. Recording file is blank when I click details. Before that i had cluster.server1.monitored_calls=/mnt/server1/  and worked but was slower.

Any lead to fix it?

2
Running QueueMetrics / license agreement every 5 minutes.
« on: February 09, 2018, 18:06:56 »
EHLO

I have 3 QM servers on clusters. I had to update one of the servers because had some problem with hardware and after installed  and configured cluster every 5 minutes ask for "agree license". 
the updated server has  queuemetrics-17.06.4-419 while others 2 queuemetrics-15.10.6-20 and queuemetrics-14.06.2-822 could this be the problem?

3
Running QueueMetrics / multiple pauses events
« on: December 09, 2017, 22:31:25 »
Greetings

I need to handle several pauses events on queue_log  at the same time on QM, our software is handling a pause while the agent is on a call, called "on a call" and will have a page, and will not be able to receive calls until the page has been successfully submitted.

The problem is when an agent need to pause to go to break, and does it during a call to ensure the system doesn't send him a next cal. The unpause event received first will discard the second, so after the agent hangs our customer and submit the form, the "on a call" pause is unpaused, but when the  agent return from his break an unpause his "break" QM doesn't show it.

"answer a call/on a call pause"                     "break pause"                         "call ends"                  "submit form/on a call unpause"          "unpause break"
     |-----------------------------------------------------------|--------------------------------------|-------------------------|--------------------------------------------------|

can it be done?


4
Running WombatDialer / Can't set values with UserEvent for the call
« on: November 28, 2017, 22:15:10 »
Greetings


I have a partial code where I need to check some values and change it before the calls is make, so in my context "RTM-Marcar"  I try to change it with:

exten => _9876XXXXXXX.,n,UserEvent(CALLSTATUS,Uniqueid:${UNIQUEID},V:PROGRAMADOFUTURO)
exten => _9876XXXXXXX.,n,UserEvent(ATTRIBUTE,Uniqueid:${UNIQUEID},INTENTO:1)

But after the call is done, INTENTO and V aren't changed, According to the manual I can set up the value established from the call and will be stored in the result of the call with UserEvent. But nothing happens.

Any ideas?


5
Running QueueMetrics / Add, remove agents from queues as admin
« on: September 18, 2017, 19:59:08 »
Greetings

I need to add, pause, unpause, remove members from realtime page, as admin. QM is using AMI to do this but I need to be able to perform this from a context, from the agent page it does work using dialplan from extensions_queuemetrics.conf, but from realtime page it use, 'QueueAdd' from AMI.



6
EHLO

On the realtime page I cannot watch the correct amount of agents displayed. I already added the agents to the queue but still no luck.  Here is a snapshot.[  it should appear 1 agent or the ones in each queue.

7
as the subject says after an update because I was unable to put to work my campaing with a queue endpoint, the dialer is unable to start. on Catalina.out log file I see the following error:

May 20, 2016 2:15:04 PM ch.loway.app.wombat.dialer.LogSyslog logMe
SEVERE: Error logging error msg:Restarting
When opening  got error: -- Inner Exception --
Exception: java.sql.SQLException
Error:
No suitable driver found for
Stack trace:
java.sql.SQLException: No suitable driver found for
        at java.sql.DriverManager.getConnection(DriverManager.java:602)
        at java.sql.DriverManager.getConnection(DriverManager.java:207)
        at it.loway.tpf.SQL.openConnection(SQL.java:66)
        at ch.loway.app.wombat.dialer.LogSyslog.logMe(LogSyslog.java:35)
        at ch.loway.app.wombat.dialer.LogSyslog.log(LogSyslog.java:71)
        at ch.loway.app.wombat.dialer.WombatDialerWatchdog.logSyslog(WombatDialerWatchdog.java:245)
        at ch.loway.app.wombat.dialer.WombatDialerWatchdog.startChildren(WombatDialerWatchdog.java:194)
        at ch.loway.app.wombat.dialer.WombatDialerWatchdog.run(WombatDialerWatchdog.java:61)
        at ch.loway.oss.slicedbread.MessagingConsole$1.run(MessagingConsole.java:191)
        at java.lang.Thread.run(Thread.java:662)
-- End Inner Exception --

        at it.loway.tpf.SQL.openConnection(SQL.java:70)
        at ch.loway.app.wombat.dialer.LogSyslog.logMe(LogSyslog.java:35)
        at ch.loway.app.wombat.dialer.LogSyslog.log(LogSyslog.java:71)
        at ch.loway.app.wombat.dialer.WombatDialerWatchdog.logSyslog(WombatDialerWatchdog.java:245)
        at ch.loway.app.wombat.dialer.WombatDialerWatchdog.startChildren(WombatDialerWatchdog.java:194)
        at ch.loway.app.wombat.dialer.WombatDialerWatchdog.run(WombatDialerWatchdog.java:61)
        at ch.loway.oss.slicedbread.MessagingConsole$1.run(MessagingConsole.java:191)
        at java.lang.Thread.run(Thread.java:662)
May 20, 2016 2:15:04 PM org.hibernate.util.JDBCExceptionReporter logExceptions
SEVERE: No suitable driver found for
May 20, 2016 2:15:04 PM ch.loway.app.wombat.dialer.LogSyslog logMe
SEVERE: Write Syslog:Crashed|-- Inner Exception --
Exception: org.hibernate.exception.JDBCConnectionException
Error:
Cannot open connection
Stack trace:
org.hibernate.exception.JDBCConnectionException: Cannot open connection
        at org.hibernate.exception.SQLStateConverter.conve...||
May 20, 2016 2:15:04 PM ch.loway.app.wombat.dialer.LogSyslog logMe
SEVERE: Error logging error msg:Crashed
When opening  got error: -- Inner Exception --
Exception: java.sql.SQLException
Error:
No suitable driver found for
Stack trace:
java.sql.SQLException: No suitable driver found for
        at java.sql.DriverManager.getConnection(DriverManager.java:602)
        at java.sql.DriverManager.getConnection(DriverManager.java:207)
        at it.loway.tpf.SQL.openConnection(SQL.java:66)
        at ch.loway.app.wombat.dialer.LogSyslog.logMe(LogSyslog.java:35)
        at ch.loway.app.wombat.dialer.LogSyslog.log(LogSyslog.java:71)
        at ch.loway.app.wombat.dialer.DbLayer.logSyslog(DbLayer.java:299)
        at ch.loway.app.wombat.dialer.WombatDialerProcess.run(WombatDialerProcess.java:127)
        at ch.loway.oss.slicedbread.MessagingConsole$1.run(MessagingConsole.java:191)
        at java.lang.Thread.run(Thread.java:662)
-- End Inner Exception --

        at it.loway.tpf.SQL.openConnection(SQL.java:70)
        at ch.loway.app.wombat.dialer.LogSyslog.logMe(LogSyslog.java:35)
        at ch.loway.app.wombat.dialer.LogSyslog.log(LogSyslog.java:71)
        at ch.loway.app.wombat.dialer.DbLayer.logSyslog(DbLayer.java:299)
        at ch.loway.app.wombat.dialer.WombatDialerProcess.run(WombatDialerProcess.java:127)
        at ch.loway.oss.slicedbread.MessagingConsole$1.run(MessagingConsole.java:191)
        at java.lang.Thread.run(Thread.java:662)
May 20, 2016 2:15:04 PM ch.loway.app.wombat.dialer.WombatDialerProcess run
SEVERE: -- Inner Exception --

Please some help at least I could get to work the dialer with the my older wombat version.

8
Running QueueMetrics / Stins Transfered calls
« on: February 22, 2016, 02:01:28 »
EHLO  Everyone

A few days ago I noticed  that some calls were transferred to extensions and  QM doesn't show the wav file.

I wonder how can I do to show them on QM?. I know stins calls but it only work for transfered calls to others queue.


9
Running QueueMetrics / fake queue
« on: April 05, 2014, 21:59:16 »
HI all

I am trying to do a fake queue to my agents so, I can bill their time through QM, all they have to do is pauses between activities and offcurse login with their users. But it turns out statics appear only after a real call inbound and I do not need calls inbound, I just using the queues as a trigger.

Is there any way of do this?

10
Running QueueMetrics / misunderstood results
« on: October 29, 2013, 03:18:40 »
EHLO.

I installed few years ago queuemetrics for a callcenter  and everything was perfect, recently they call me up again to upgrade to the newest version, so i did it  but on a second server, configure  qloaderd, and my newest QM run perfectly . When my client decide to compare information from the oldest QM and newest, some information just seems confusing.

here are the examples:

Old server Qm version is -1.6.3.1

Report Details:    
Atomic queue(s) considered:    400 [400]
Period start date:    October 25 2013, 00:00
Period end date:    October 25 2013, 23:59
Total calls processed:    106
78.3% ans / 21.7% unans

All calls

All calls:    
N. calls answered by operators:    83
Average call length:    215.7 s.
Min call length:    0:02
Max call length:    15:57
Total call length:    5.0 H
Average call waiting time:    20.0 s.
Min waiting time:    0:00
Max waiting time:    8:17
Total waiting time:    0.5 H
Average initial position    1.0
Min initial position    1
Max initial position    2
Coverage    78.3%

Calls fully within the given time interval

Calls fully within the given time interval:    
N. calls answered by operators:    83
Average call length:    215.7 s.
Min call length:    0:02
Max call length:    15:57
Total call length:    5.0 H
Average call waiting time:    20.0 s.
Min waiting time:    0:00
Max waiting time:    8:17
Total waiting time:    0.5 H
Average initial position    1.0
Min initial position    1
Max initial position    2
Coverage    78.3%

Agents on queue

Agent       N. Calls            ...    Total call time    Average call time
DIANA CAROLINA OLAYA ROJAS    20    24.1%       1:30:19      4:30 
DAYANA VANESSA OLIVER ARIAS    31    37.3%       1:59:10      3:50 
ANGIE CATHERINE MORENO VARGAS    32    38.6%       1:28:53      2:46   

new server QM version is  13.04.2-557
 
Report Details:    
Atomic queue(s) considered:    400 [400]
Period start date:    October 25 2013, 00:00
Period end date:    October 25 2013, 23:59
Total calls processed:    106
78.3% ans / 21.7% unans
Multi-stint calls joined together    106


All calls:    
N. calls answered by operators:    83
Average call length:    431.4 s.
Min call length:    0:04
Max call length:    31:54
Total call length:    9.9 H
Average call waiting time:    40.1 s.
Min waiting time:    0:00
Max waiting time:    16:34
Total waiting time:    0.9 H
Average initial position    0.0
Min initial position    0
Max initial position    0
Coverage    0.0%

Calls fully within the given time interval

Calls fully within the given time interval:    
N. calls answered by operators:    83
Average call length:    431.4 s.
Min call length:    0:04
Max call length:    31:54
Total call length:    9.9 H
Average call waiting time:    40.1 s.
Min waiting time:    0:00
Max waiting time:    16:34
Total waiting time:    0.9 H
Average initial position    0.0
Min initial position    0
Max initial position    0
Coverage    0.0%

Agents on queue

DIANA CAROLINA O...
DAYANA VANESSA O...
ANGIE CATHERINE ...
Agent       N. Calls            ...    Total call time    Average call time
DIANA CAROLINA OLAYA ROJAS    20    24.1%       3:00:38      9:01 
DAYANA VANESSA OLIVER ARIAS    31    37.3%       3:58:20      7:41 
ANGIE CATHERINE MORENO VARGAS    32    38.6%       2:57:46      5:33   

--------------------------------------------------------------------------------------------------
As you can see calls and percent match on each server on Total calls processed,  but Average call length, Average call waiting time duplicate his value to double, Coverage on old server is 78% while in the new server is 0%.
Agents on queue values  like total call time and Average call time is duplicated on new version too.

i activate the parameter default.joinMultiStintCalls to true on new server because if i didn't calls duplicate to 200% percent.

I really don't know how to explain this to my client because new version should be start to be on production as soon as possible but they don't trust on it or maybe the problem is the old one.  perhaps i should adjust some option on new version , i  don't know.

Thanks !

11
MySQL storage and Qloaderd / queue_log on mysql
« on: September 26, 2013, 19:44:49 »
 Hey guys

I want to configure QM so it can check queue_log from mysql, but i did what the manual says:

# This is the default queue log file.
default.queue_log_file=sql:|1

my sqlpreset is 1

restarted QM but it is know working either, any other consideration i should take? what i am missing?
 :o

12
HI

as the title said, my attended transfer appear  in QM :

- Transferred to:       800

not to the extension was really transfered, when the transfered is blind its OK.

why is that? :o

13
Running QueueMetrics / Agentlogin and attempts greater that 1
« on: September 05, 2011, 18:47:31 »
Greetings  ;D
 

I am kind of  confused,  why when i am checking reports  my inbound queues and  some calls  in answered section appear  with,    Attempts  greater than 1 even 10 or more. when this  should happen?, i mean because  i am using "agentlogin"  for  login agents so a call can not ring to them.

 ???

14
Running QueueMetrics / what does mean PU?
« on: July 07, 2011, 22:24:30 »
HI


when i do my daily reports i see that some calls has code  with PU, but i never created that code on outomes, so what does mean?

 ???

15
Running QueueMetrics / it is normal this behavior?
« on: July 06, 2011, 18:02:59 »
Hi guys it is me again.


I am  having some issue with blind transfer calls, they appear  as unanswered in QM reports and the register  into queue_log it is like:


+------------+-----------------+-------+------------------+----------------+-------+-----------------+------------------+---------------------------------
| time_id            | call_id                | queue |  agent                      | verb                        | data1 | data2           | unique_row_count |
+------------+-----------------+-------+------------------+----------------+-------+-----------------+------------------+---------------------------------
| 1309532916 | 1309532885.6256 | 800    | NONE                       | ENTERQUEUE          |           | 16827127              |                1   |
| 1309532936 | 1309532885.6256 | 800    | Agent/1014237515 | CONNECT                 | 20      | 1309532934.6340 |                3  |
| 1309532959 | 1309532885.6256 | 5261  | Agent/79955469     | CALLOUTBOUND      |           | 16827127              |                3  |
| 1309532975 | 1309532885.6256 | 5261  | Agent/79955469     | CONNECT                 |           | 1309532885.6256 |                1  |
| 1309532991 | 1309532885.6256 | 5261  | Agent/79955469     | COMPLETECALLER   | 16      | 16                           |                2  |
+------------+-----------------+-------+------------------+----------------+-------+-----------------+------------------+----------------------------------


the call is answered by agent  1014237515  and then blindtransfered to 79955469 . which is on  queue 5261 and  Agent 79955469  its on a extension.


it is ok what is registered o queue_log or something is missing?

 ???

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