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Topics - paul Jeyasingh

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Is there an option to display destination phone number or Location on agents page? We receive calls in100+ number and all routed to same queue. When a call's come in to an particular number, lets say (12345678- i will call it as California) i want the destination number to match with my database and display as California. But want to check how i can display the same in agents Screen. So my agent know, the customer is calling for that Location before asking the customer.

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# 2019-02-11