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Running QueueMetrics / Queue Detail - Service Level Agreement
« on: September 10, 2018, 13:39:52 »
Hi,
In QM version 16.10.6 there is a "Service Level Agreement" form field when you click onto a queues "Queue Detail" page. When looking at the manual (http://manuals.loway.ch/QM_UserManual-chunked/) nothing is mentioned about this field or how it works. Currently all queues are set to 0 in this field (which I assume is default). I also assume this matches up the the req_sla field in the code_possibili table.
I have a recent request from a client to store different SLA requirements per queue and I was wondering if I can store this data in this database field. What happens if I change this field in QM?
I've checked the forums and asked my good friend Google but even he doesn't seem to know what this field does.
Regards,
Duncan
In QM version 16.10.6 there is a "Service Level Agreement" form field when you click onto a queues "Queue Detail" page. When looking at the manual (http://manuals.loway.ch/QM_UserManual-chunked/) nothing is mentioned about this field or how it works. Currently all queues are set to 0 in this field (which I assume is default). I also assume this matches up the the req_sla field in the code_possibili table.
I have a recent request from a client to store different SLA requirements per queue and I was wondering if I can store this data in this database field. What happens if I change this field in QM?
I've checked the forums and asked my good friend Google but even he doesn't seem to know what this field does.
Regards,
Duncan